Neonia opinie

1652695888

Tomek Mędrek

google

1

Wydałem 800 pln na jeden zabieg (zdjęcia prze i po 4 tygoniach). Delikatnie mówiąc e jest zadowolony z zabiegu usuwania tatuażu. Znajomi się ze mnie śmieją że dałem się naciągnąć.

1649014941

Magda Ho

google

2

Na 3 wykonane zabiegi tylko z jednego jestem zadowolona.

1664464807

Agata Wójcik

google

Dziękujemy

1666125170

5

Bardzo polecam :)

1573036209

Katarzyna Najmowicz

google

Dziękujemy bardzo.

1580234513

5

Serdecznie polecam Gabinet. Bardzo profesjonalny i miły personel.

1647471224

Claudia Buitrago

google

Dear Madam, all our personnel speaks good English but since Your Polish is fluent, You only spoke Polish to the staff of the clinic. Any treatment or consultation is performed only to the Client that has made the reservation, unless He/She is not an adult or is disabled. You have been informed that there is a 100 pln fee for the consultation. The main problem which occurred during the consultation was that You expected our services to be free of charge. We are a private medical clinic and we do not do free of charge services. And yet although You have reserved our time and gabinet for the armpit laser hair removal and consultation, you did not pay anything.

1647496417

1

So disappointed that NEONIA Medycyna Esteyczna have forgotten it is all about Customer Service. After reading several reviews about this place I decided to schedule an appointment. During the phone call I thought it was clear how the meeting will go: consultation, package selection and first treatment session. The place was clean and the receptionist was nice and polite however from the moment "the worker” (I don't even know the name of that worker as she didn't even introduce herself) which was supposed to perform the laser hair removal came, her attitude was very unfriendly. As a foreigner and to avoid any kind of misunderstandings I wanted to have some language support during the consultation (if I’m going to laser my skin, I need to have everybody on the same page), so I asked the worker to let my husband in for some questions to what she strongly refused my request telling me I was not a minor. I told her I would feel more comfortable to what she answered she will not feel comfortable, so I guess my comfort as a “Client” was just not important enough. In the end I went alone with her. As it was my first visit I had many questions to what she responded that all the information was on the website and I could read there. I also wanted to clarify the package selection (6, 8 or more sessions) and the worker just wanted to start the procedure. When I told her I have questions before I will decide if I will proceed, she told me the consultation cost was 100pln if I will not start the treatment the same day. With this kind of unfriendly attitude, unprofessional behavior, lack of empathy and zero Customer Service I decided to leave. In the end the whole visit was a waste of time. Is a pity this kind of places still exists. Good for me the offer in the market is vast, full of establishments waiting. Definitely choose somewhere more professional if you need a cosmetic clinic. - Answering to the owner's comment: From all the points mentioned in my review that should be improved in your clinic the only takeout is that I wanted a free service? That’s quite a pitiful argument as I’m looking for quality and not charity. I was treated in an unfriendly, uncomfortable and unprofessional way in your clinic and that is a FACT. I did not pay any money because I did not receive any service. 1. My questions were not answered. 2. I never even managed to hear about the best package for my needs. (6, 8 or more sessions) 3. No laser hair removal was never performed. I will not reward you because I entered your building and received a glass of water. Unfortunately, your answer is only reinforcing my review about your clinic and the unprofessional way you conduct your business. Writing the review, I thought someone will understand and at least apologies for wasting my time but I guess that’s too much to ask for.