Dermapure - Klinika Medycyny Estetycznej opinie

1689021994

Lidia Matyjaszczyk

google

Szanowna Pani, niestety nie możemy zgodzić się z Pani opinią. Jest ona krzywdząca i pomija istotne fakty. Wykonała Pani w naszej klinice zabieg wypełnienia doliny łez 5 marca 2020 roku. W swojej opinii odwołuje się Pani do zabiegu wykonanego 3,5 roku temu.Zabieg wykonany ponad 40 miesięcy temu wykonany był poprzez głębokie podanie kwasu pod mięsień. To odpowiednia głębokość, która w zasadzie wyklucza ryzyko powikłań. Według badań kwas hialuronowy utrzymuje się w naszym organizmie od 12 do 18 miesięcy. Przez te 40 miesięcy ani razu nie skontaktowała się Pani z nami zgłaszając jakiekolwiek uwagi. Nie wiemy również, czy nie wykonywała Pani innych zabiegów w okolicy oka, czy zmienił się Pani ogólny stan zdrowia. Zawsze w wypadku uwag i zastrzeżeń zapraszamy na darmową konsultację, aby rozwiązać problem. Dzwoniąc do nas zapytała Pani jedynie jaki kwas został użyty, gdy Pani Zuzia oddzwoniła, przekazała tą informację i zapytała czy coś się dzieje, to poinformowała Pani jedynie, że jest niezadowolona i rozpuszcza kwas w innym miejscu. Tym samym dobrowolnie zrezygnowała Pani z jakiejkolwiek pomocy z naszej strony choćby w postaci konsultacji z naszym lekarzem. Jeśli nie informuje nas Pani, że jest problem i nie chce poświęcić nam czasu, abyśmy mogli pomóc, to siłą rzeczy jesteśmy niestety bezradni.

1689080971

1

Wszystko było ok jakiś czas po zabiegu. Jednak po ponad roku zaczęły pojawiać się powikłania, których na początku nie łączyłam z zabiegiem kwasem hial. Dopiero po wizycie u kosmetologię, następnie lekarza i badaniu usg wyszło, ze zabieg był wykonany niepoprawnie (nieodpowiednia głębokość) i kwas przemieścił się. zadzwoniłam do kliniki z prośba o podanie nazwy użytego preparatu aby wykonać poprawnie hialuronidaze, poinformowałam o konieczności rozpuszczenia. Nikt nawet nie zapytał co jest nie tak, co się dzieje itp. Koniec końców rozpuszczenie pod usg kosztowało 2x tyle ile wypełnienie. Przykro :(

1751047279

Grzegorz Boczoń

google

1

Nie polecam kompletnie tej kliniki. Podejscie pretensjonalne do mnie jako klienta, ciągle komentowanie polityki, wywyzszanie izraela… az SIE odechcialo tam chodzic

1689024377

Maciej Stopniak

google

5

Usługi na najwyższym poziomie, bardzo pomocny personel. Szczerze polecam.

1677777520

Julita Krasuska

google

5

Jestem bardzo zadowolona. Zabieg powiększenia ust wykonała u mnie Pani Aneta w sierpniu. Wysłuchała, doradziła, wszystko wytłumaczyła, bo trochę się stresowałam. Byłam zaskoczona tym, że nie bolało, tak jak bym się spodziewała. Efekt bardzo naturalny, utrzymuje się do dziś. Panie w recepcji też bardzo miłe. Na pewno wrócę!

1707001965

nata leia

google

Hello, we are not a walk in clinic, all appointments need to be booked in advance.Consultations without appointment are not possible. It is clearly stated in our Google Business Card (About tab, section planning says 'appointment required'). It is due to the fact that we do have a lot of patients and we do not want them to wait unnecessary for their scheduled visit. Our staff consists of doctors, injector nurses and cosmetologists. Their work is posted on day to day basis on our social media like Facebook or Instagram and each post has information who performed that particular treatment. Majority of our staff is also visible along with their medical profession in our reservation platform Booksy. If You had any objections or questions You should have asked the receptionist. It is not sensitive information nor we withhold it from our Patients. We have always been very transparent about who is performing the treatments. You did not had a booked consultation and just entered from a street. Our receptionist was trying to help You despite being busy with appointed Patients. Just to clarify it was not a consultation. We've had a contact form problem on our web site 4 weeks ago and maybe that's why your message got lost. We have checked our mail and have no messages from You. If You do not receive answer in 24hrs please make sure that You send it to correct address and send it again. We always replay to any queries. We invite You to book a proper consultation. In order to book a consultation You can message us on Facebook, Instagram, Google chat, email or call at one of two phone numbers listed on our website. We would like to kindly ask You to remove that review since we established that You did not have an appointed consultation in the first place and Your review does not pertain to an actual experience with our business.

1706969912

1

UPD: I would like to evaluate not a treatment but only a consultation. The consultation is free. I wonder if this is the reason of what I experienced afterwards. I noticed that the girl who consulted me, also performed the role of a receptionist. I have no idea why. The girl had thick false eyelashes and full lips that didn't look natural to me. My immediate thoughts were - I would not like to be treated by someone who has such taste. Of course, I totally understand that people have different tastes and I respect it. It is my observation that the same girl who consulted me, also answered the phone and took money from clients. Maybe it is normal, maybe not, everyone can make their own conclusions. Anyway , I felt like she took me in the middle of something. That is how I felt - I didn't feel welcome, rather like a nuisance. After the short consultation (the girl would not introduce herself) I asked her to write it down for me - what kind of treatment she recommended and it's cost - I hoped to get it printed. She said she didn't have time. After the discussion she finally agreed to scribble several words on a tiny piece of paper. However I wouldn't get any information on what exactly was the name of a drug that is given by injection. I had no idea of what could be the name of the specialist who will do it , and if I have the right to choose a concrete person. I couldn't find any information on their site about specialists who perform treatments. Nothing. No names, no photos, no references to their qualifications. Nor I could find any information of the names of the drugs. Now I can see their reply - that they prefer to put this information somewhere else rather than on the site. Okay, it is their choice. I prefer clinics who put such information on their site, and this is my choice. Their site doesn't work properly, I tried to use contact form and no one ever got back to me. I tried to write at their email address and it looks it doesn't always work.... Several mails wouldn't be delivered. To me it is really strange that there is no information of concrete specialists who performs the procedures, at their site. I didn't know that one should search their social networks for this, however now I know, thanks to their reply. By the way, I had booked the consultation, and I never went from "the street" as a representative of the clinic wrote in their reply to my review. I am outraged that the clinic is trying to present everything in such a light as if I accidentally walked in from the street, but this is not so. I was not just passing by and popping up to the clinic spontaneously, I had agreed upon a certain time by phone and by mail - so the owner's reply that receptionist "tried to help" me, is ridiculous. When a business owner is more likely to present the author of a review in a bad light instead of drawing constructive conclusions from the review and improving something (for example, posting more accurate and complete information on their website) - this approach, in my opinion, says quite a lot about such a business. I would like to emphasize that I do not make any conclusions about the qualifications of specific specialists, I am simply expressing the feeling that I had after the consultation, and the reasons why I am not inclined to contact this clinic. Sad, that they chosed to make a client "guilty" because of a negative review. They might have improve their site and their staff instead. And be more friendly to those who come for a consultation. Minus one star.