Bestsublimation opinie

1551707802

F M

google

Dear Federico, Dear Clients and Google users We are extremely sorry that despite the exchange of many e-mails and arguments, we have not been able to reach any agreement or compromise in this matter. Please understand that as a corporation we have our procedures, rules, regulations and we must move within the framework of applicable law in the European Union Since most of the products we offer are glass or ceramic and are fragile and shipped throughout the Territory of the European Union, minor damage occurs during transport. Our company makes every effort to ensure that our services and the way of packing and securing goods for shipment by using double reinforced cartons, reinforced corners, fillers, foams and the use of the best courier companies was as good as possible, but there are minor damages. With this type of goods, unfortunately, it is not avoiding 100%, it is the specificity of our industry and despite the huge efforts and effort of damage are not frequent but can happen. Our company statistically allows about 1-2% of sent ceramic and glass products that may be damaged during forwarding. Please be advised that each parcel sent by us is insured up to the amount of USD 100 in the standard. If the customer receives a parcel that shows signs of damage, you should refuse it, report the damage to the courier and the package will come back to us and we will send the order again. If the package does not show any signs of damage and will be picked up without reservations, but later it will turn out that there are one or two damaged cups, the customer has 10 days from delivery of the parcel to report the damage to the courier. If the customer fails to do so within this period, no further complaint will be accepted by the courier company. If a customer who purchases any of our products and does not meet his expectations, it will be unprinted and new, any product can be returned and a full refund can be given without even the reason for the decision. Because the purchase is made over the Internet and at a distance and we have more than 5,000 sublimation products and not always the customer is fully aware of what the item is, how it prints our company to meet the expectations of our customers accepts all returns and tries to resolve all complaints positively at the advantage of our clients. You reported the damage to a couple of mugs that value is 5 EUR, although you did not report damage to the UPS courier, we offered you replacement at the next order or money refund as part of good service and taking care of Best Sub customers. You have also informed us that the ears of black mugs are not black enough, despite the photos sent by you in the email complaint and here in Google you can not see this, although we agree that in very intense light and under certain conditions, the actually shimmering black paint can give such an impression is it's a completely hypothetical situation. You have not complained to us about the quality of the mug itself, its resistance to dishwashers and microwaves, the quality of the coating for printing, the quality of its whiteness, the size and shape of the ear and other important parameters. Despite this, caring for our customers we offered a full refund for the entire order along with the cost of shipping. We are very sorry but we can not meet your expectations and grant a 100% refund, without receiving the return of products, you can not keep the products and get refund, the product should be returned to receive a refund. We hope that despite this you will understand our position and it will not affect our further cooperation and positive perception of the Best Sub brand in the world. If you have additional questions, we are available to you at [email protected]

1551647883

1

The worst supplier I have ever had. I bought some sublimation products including mugs and what I received are poor quality mugs (part of them also broken). They refused to refund despite they knew they were wrong, and asked me to resent them back knowing that I won't be affordable for me to ship from Italy to Poland some potsherds for a refund of mere 30. If you're looking for a reliable supplier of sublimation products, look elsewhere. UPDATED (aswer to what the seller wrote): "We are extremely sorry that despite the exchange of many e-mails and arguments, we have not been able to reach any agreement or compromise in this matter." This is totally false. You asked me to send back broken mugs for having refund. It seem normal to you ask for a customer to make an international shipping for a refund of some broken mugs? After I told you this, you stopped answering my email. "did not report damage to the UPS courier" Yes and that's because because no external damage, but despite this some mugs where broken. "...securing goods for shipment by using double reinforced cartons, reinforced corners, fillers, foams" In my orders there's simply a inner carton with the mugs placed at the bottom of the main carton, with no other protection (no reinforced corners, no fillers and foam).

1498813717

Kathi

google

Szanowni Państwo Bardzo dziękuje za opinie i Państwa komentarz. Jest mi niezmiernie przykro ale nie mamy możliwości jakiej kolwiek weryfikacji Państwa zamówienia odbieranego osobiście ponad miesiąc temu. Podczas odbioru towaru Państwa pracownik odebrał i sprawdził zamówienie i nie wniósł żadnych uwag. Dodatkowo podczas rozmowy telefonicznej państwa pracownik nie był w stanie nawet powiedzieć czy i ile sztuk ewentualnie brakuje i trzy krotnie podawał inną ilość sztuk, podczas wizyty na miejscu podawaliście Państwo też dwie inne ilości sztuk argumentując że nie możecie stwierdzić ile to jest ponieważ w waszej firmie jest wielu pracowników, w takim wypadku i po ponad miesiącu my nie możemy nic stwierdzić. Pozostałe reklamacje zostały Państwu uznane a pieniążki zwrócone.

1498816769

1

Niestety, nie polecam! Brak profesjonalizmu oraz brak kultury osobistej o czym nasza firma przekonała się osobiście w Lipianach. Błędy w zamówieniach i stanach magazynowych (które potwierdził osobiście prezes firmy) nie są w ogóle rozpatrywane, jak zostało zapewnione telefonicznie - na korzyść klienta. Szczerze odradzam!

1541242488

Janusz Nowak

google

5

Polecam

1554105142

Quanna

google

5

The fact that these come with a great looking box to ship them off in is EVERYTHING. These will save you time = saving u $$$. They Print Great! No brainer!

1593612571

Sebastian Szlinger

google

3