We followed your Vision Plan Your daughter had an eye exam in summer, the doctor recommended another exam in 6+months due to age and prescription At the second exam the prescription changed, so we followed the Vision Plan rules. Our apologies if this was not explained well, for future reference please call and ask for a manager or doctor
1642018822
1
Took my daughter back to a requested follow up for her contacts. The receptionist had no clue that it wasnt a full exam. Finally a different receptionist had our paper work and showed me that the insurance would pay for everything and I had a 10 copay. Reluctantly agreed they took her back and did a complete exam again. The when I went to pay they charged me 64.00 dollars. I promise I wont darken that door anymore. Have been going there for 20 years but not anymore. Not the first issue but will be that last
Dorothy, we had problems with insurance verification problems, got that fixed and saw you the next week. we would like to sincerely apologize for the inconvenience Our patients mean the world to us and we want to be sure this never happens again. Please give us a call at (817) 557-9595 Thank you.
1649453585
1
You all forgot me. I checked in # 930 people after I checked in went in, a new person came in n went back . Tw0 more people cane in and went back by this time my patience was gone so I asked and oops no chart for me. I rescheduled for next week. The young people in the front should pay better attention. I'm an old client and like your Doctors but this should not happen.
Thank you for your five-star review, Mirna. Our team at Vision Expo always strives for the highest standards. We are delighted we made your experience a positive one. Thanks again!
1629472834
5
It's always an amazing expetience to go to Visión Expo, every single employee provides me with a warm and welcomig visit. And all the Doctors are compasionate and meticulocious.
Thank you for your kind words, Markeishia! We're so glad our team takes such great care of you and your family at Vision Expo. We look forward to seeing you again!
1637605723
5
Dr. Twamley was pleasant, fast, and efficient. Love this place. Everyone is professional and calm spirited. They love their professions here! Best place for my whole family, always satisfied!!
Thanks for the comment and hope you feel much better after we reached out by phone to explain all charges. We look forward to seeing you again and hopefully raised our star rating with you.
1654533867
2
Extra charges on a prescription cannot be fully explain by employees!!!
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