Our process for removing odor from houses with smokers works, but if you don't want to follow the process, then you don't get the results. Chris was told multiple time that if you don't prime and paint your walls, remove your carpet and pad, and remove your furniture from the house that the smoke odor would come back. We used ozone to clean the air, but none of the other things were done so the odor came back. No surprise to us. We gave Chris his money back. Good luck selling you house.
1476891130
1
"Like It Never Happened" that's what they say, what they don't tell you is for how long. My house is up for sale and I was looking to remove some odors. I would have been happy if it lasted few weeks. House was treated for 2 days, after 2 days in a hotel I returned home and few days later the odor was back! I was very clear in describing my few weeks no odor objective, I also did inquire about the success rate, " I am not sure for how long the odor will be gone" that's what I was told. If I knew the odor would be gone for only few days I would have never done it, 400 dollars saved! I now have a major issue with Servpro's honesty and integrity. Not calling me back sends me here and more web sites to come.
After a small kitchen fire that resulted in alot of smoke damage, we signed with Servpro. I can not begin to say enough about the quality of their work. Rick and Fatima were very understanding and supportive, knowing how difficult the situation was. Along with their staff, they made sure to handle all of our belongings with a great deal of care. Rick was available anytime I had a question or concerns. They were able to remove all the odor from my home. My carpet felt and looked like new. A co-worker had a similar kitchen fire. She use a competitor and is very dis-satified with their work and work ethic. I would highly recommend Servpro!
Thank you Jackie, it is always nice to hear when a customer is happy, it was a pleasure working with you!
1568732611
5
Serve Pro just left my house and I am so excited to jump on here and write them a review! Admittedly, we had a mice infestation in our home that left me feeling uneasy using the cabinets and drawers in my kitchen. We had serve pro come out to clean and disinfect the areas and I am amazed by the results! From the beginning whomever I spoke with on the phone with scheduling was so polite and helpful. When she didnt know the answers to my questions to promised to find out from Rick, the owner, and return my call. And that she did! She called back within an hour or two and was able to answer my questions, give me a quote, and schedule an appointment in just a few days! I was so excited! Today, Tim came this morning on time and did an amazing job! He was professional and took the time with all the details, taking my drawers out fully, cleaning the floors around the cabinets and my sink that he was using as a water source. I also have to say, he was so kind and personable I feel as if we have been friends forever! That makes it way more enjoyable having a stranger in your house who is cleaning up something that makes you feel more vulnerable or embarrassed by! Thank you so much Tim! Definitely will use again if we ever need, and definitely would recommend anyone to try out Serve Pro!
Professional team who worked hard and were sensitive to this being an awful situation for me as I had to say goodbye to my finished basement. They stayed past 5 to get day 1 well in control. I highly recommend them! Thank you Rick, Tim and Travis.
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