Hi Xiomara - We are sorry that we didn't live up to your expectations during your visit. Can you please reach out to [email protected] to explain where we fell short? We'd like to make it right.
Hi Morgan - That is an extremely frustrating experience and we are sorry you had to jump through so many hoops. We'd like to make it right and learn more about your experience so we can prevent it from happening again. Can you please email [email protected]? Once again, very sorry for the non-customer centric experience you had.
1632428202
2
I love Ace but my last three visit have been poor due to inconsistent information. They called me in the morning to tell me my pants were ready to be picked up and they were not ready until early afternoon resulting in me waiting 30 minutes. I also noticed they ordered two wrong shirts for me so I had to drive back to have that fixed. Today I brought in two pair of shoes and pants for my husband I had previously purchased. I called prior to going and a gentleman told me I could return my items. As I returned they told me I could not return the shoes as they were on sale. I had stickers still on, never wore them and was taken back that they wouldn't keep their word. The lady that helped me was really rude when I explained and was NOT professional. I really hope this place can get it together.
Thank you James for making our stores successful we pride ourselves on providing quality brand name products and having knowledge of industries thank you again
Hi Harry - could you please send the details of the quote change to [email protected]? It is definitely against our customer service policy to perform anything resembling a bait and switch. As for our 5 star reviews, they are 100% genuine and 100% real customers. We dont have the budget to pay for fake reviews :)
1623526048
1
Be very careful when dealing with these people. They are severely lacking in professionalism. They quote you one price and charge you another. On another note, 90% of these 5 star reviews are fake and posted by a company that they hired. All of them have only 1 review. Interesting.....
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