Hi Tiffany, please accept my most sincerest apologies for your experience. I really understand how frustrating this must be. We are an internet company with a distributed team, and handle all the cases via chat or email. We've been growing really fast and sometimes this has caused us to drop the ball due to human resources constrains. We are working around the clock to fix these issues. We just added more agents to our customer service team and doubled the amount of people fulfilling orders. We should be back to normal by the end of the month. If you would like to request a refund please contact our CS team via chat or via email ([email protected]) and we'll take care of your request ASAP.
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Like Tim said I placed my order weeks ago and theres been no update on the shipping status. I have reached out to them plenty of times with no response. They don't even have a phone number where you can call them! This is the most unprofessional company I think I have ever dealt with!
Wouldnt know if the product works because I never received it. Placed an order on their website. They said it shipped weeks ago but tracking states carrier never received it. They wont answer emails back and you cant talk to anybody.
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