Quality has gone down since my first stays back in 20 10. Still nice to have a lounge but they definitely upgrade too many people now - wait for breakfast if you get there around 9.30am, and very crowded during happy hour time...
Dear Sam Whitmore, Thank you very much for choosing Meliá White House and for taking the time to share your experience with us. Unfortunately we are unable to find a reservation under your name and we would genuinely appreciate if you could contact us directly in order to investigate this case in depth and take the necessary action to avoid this from happening again . Anyhow, we would like to extend our most sincere apology if the cleanliness was not in line with the high standards we like delivering and if the room you were assigned did not live up to your expectations on this occasion. This is certainly not the way we like to make our guests' feel and we regret not having been able to assist you as it should with this discomfort. Our guests are truly valuable for us and we are sad to see you leave this way. We know that we are capable of offering much more than what you have unfortunately experienced and we would loved to have another opportunity turn this stay around. We keep looking forward to hearing from you. Kind regards, Guest Experience Team
1575563233
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Second passage dans ce lieu et extrêmement déçu du manque de propreté de la chambre, le nettoyage du nécessaire à café est inexistant, verres et couverts très sales, chambre toujours pas nettoyée après 15h30 au deuxième jour et manque d'amabilité du jeune homme qui s'est occupé de la chambre après ma réclamation. La chambre allouée très mal insonorisée, à proximité des ascenseurs avec le bruit des bips de la borne d'appels, en face du local des fournitures de ménage donc un va et vient bruyant et incessant du personnel de nettoyage. Seule réponse de l'accueil : nous sommes désolés...moi aussi, je ne reviendrai pas une 3ème fois.
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