Hi David, we are sorry you didn't receive a prompt response from us. We have since put more attention on customer service. We hope you can give our company another try.
1645213847
2
Sent in a request for a quote and it's been almost a week with no response
Hi Darren/Beverly, of 'Middle Fingers Up', this is the third review in regards to the same single order you had with us. We apologize that you feel this way. Again, we did reach out to you to work with you to make this right for you and your company. We wish you the best for your company.
1645214135
1
If your looking for quality screen printing or customer service this is not it. Our company had over 400 garments made and there were several issues. First there was no quality control to review the garments before they were shipped to us. We received garments with patches falling off the logo smeared, garment burned, you name it there were issues. The issues really affected our shipment of orders. When we brought this to the attention of the Stylus they said they would resolve it in a couple days. It took over a week and during that time they never returned our calls or emails. They then got upset because we weren't pleased with the quality of service and discontinued providing us service. We have over 20 garments that are defective that we were never compensated for and several orders that were never fulfilled. The absolute slowest processing and they used COVID-19 as an excuse every opportunity they could. Owner of company never reached out to try and resolve this issue. Not recommended, turn and head the other opposite direction! They never reached out to us to make this right. Its obvious the type of company they are that it took them a whole year to respond. Ask the owner of the company has he ever had a conversation with us about this issue? The answer is no because they dont care. Your company looks pathetic waiting a whole year to respond to an actual customer complaint. Just shows how bad the customer service really is.
Thank you so much for the wonderful review! It's been an absolute pleasure working with your company over the years and we look forward to more business together.
1645459124
5
We have been using Stylus Apparel for many years and it has always been a wonderful experience. They have a keen attention to detail and produce all of our screen printing and DTG garments flawlessly. The staff is a joy to work with and the prices are very reasonable.
Thank you for the great review Tyjamin. We're excited to see what other visions of yours we can bring to life. It's been a pleasure working with you and thank you for your continued business!
1645214209
5
Stylus Apparel is highly professional and easy to communicate with. They see your vision and are very open to ideas. Working with them has been a great experience and with their knowledge and wisdom in the field they make your production process go a lot smoother.
Darren, we apologize that you feel this way, we did reach out to you and your business partner Beverly, of 'Middle Fingers Up', after you were unhappy with the outcome of your order. We were willing to make this right for you and did redo a portion of your order. We did not ignore phone calls or emails. We understand that you did not have the best experience with us and apologize for the overall experience. We wish the best for your company.
1645212904
1
Poor production quality and even worst customer service. Didnt properly produce garments and then didnt correct the issue in a timely manner. Our emails and phone calls were ignored for almost a week. Buyer beware, their prices reflect a top tier Screen Printer but the service and quality are that of a back alley sweat shop!
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