In no uncertain terms, the most incompetent and poorly run organisation to ever find itself in existence. If it was air they were in charge of, without a doubt, my fellow flatmates and I would likely be dead. If only I could wash my hands, hair, and teeth with their apologies. If only...
I was very impressed by Scottish Waters customer support and their quick turnaround in fixing a burst pipe in my area the other week, in the middle of the night. I bet they had a ton of work in the past months with all the snow and ice. Very good job!
Scottish Water came out at the week-end to sort out a problem with the sewage near the connection to the main drainage. They attended very punctually and identified the problem. Very expert and friendly service.
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