Nosweatapparel reviews

1510006896

Stephanie

google

Stephanie, I'm sorry you feel that way. A few very important things did go right, from an objective standpoint. You did get the exact shirts you ordered, at the exact price agreed on, at the exact time agreed on, with the exact imprint matching the printers' proof that you approved. I really don't have time to go through the voluminous email trail (about 3 times the average for a job of this size & complexity) to refute your review point for point. I'm not a salaried worker. I do get paid for what I produce, usually. In your case, not. I did make a clerical error. I used the wrong quote (there were many) than what you finally decided on. We caught that error in the nick of time. At no small expense I corrected my mistake with expedited shipping & an unknown union printer near your conference who charged a lot more what my than printer would have charged because of the rush. Fulfilling my word cost me more than twice my anticipated profit margin. There was a less honorable but quite lucrative alternative. Didn't even cross my mind until long after the fact. No complaints. My mistake & it's my job to pay for my mistakes. I was just grateful I was able to fulfill our contract. But when you asked me to pay for your mistake, I objected. I'm sorry if the orange wasn't the shade you desired, but it was exactly the shade of the printer's proof you approved. How do I know, sight unseen? Because I asked your colleague back in early October to send me one of the shirts so I could compare it to the proof you OK'd. I told him if it was different from the printer's proof that you were entitled to a refund. Company policy as stated in our FAQs. That was the last I heard from your organization until this recent review. It's not 100% false, but as a half truth it doesn't get even close to the 50% level. Large corporations do encourage consumers to feel entitled to always be in the right. That can only be sustained by fat profit margins & low wages. Fortunately, the vast majority of my customers reject that privilege. I work very hard to not let them down. Almost all appreciate it. Sincerely, Adam

1513008826

1

Basically everything that could go wrong did. I just went through all my email exchanges with this company so I could faithfully document my insane experience with No Sweat: I get a couple initial quotes, for 3 different kinds of t-shirts. I tell him we decide to go with option 2. I send all files requested (high quality jpegs) as well as pictures of the shirts we made with the volunteer screen printer for reference regarding placement. I also send Hex codes so we can get the colors as close to correct as possible. Next contact: he asks for me to call in Amex. I call in. I ask to confirm that these are the nicer fabric. He says no and doesn't remember anything about that. (??) I forward him the invoice he sent me. He writes, "I hate mistakes but nipping them in the bud is a special kind of nice. AOK? So i call him and give him the number. Next day he says the card didnt go through and I give it to him again. Card goes through A week later he says he needs the PDF file (before he said a high quality jpeg would be fine, which is what I sent earlier). He says the printer he will use for this job requires a PDF. No prob, I convert and send pdfs on the same day at 6:45PM. I also resend all the instructions, including the images of the original shirts made with the volunteer. Get no confirmation of receipt. He asks again for a PDF file and tells me he cant do anything with an .ai file, and is getting pissy : "You're the 1st customer I've ever had (in 15 years!) that could generate an .ai file but wouldn't send me a simple pdf. Im baffled by this because I have sent him a PDF and not an .ai file. When i ask him to send me the .ai file he thinks that I sent, he sends a DSA socialist image that i have never seen in my life (!!) and that apparently nearly made it on our t-shirts, lol. I forward him the email I sent on the 11th, which had the necessary PDFs and all instructions. I do this politely after getting a lot of angry emails: "I'm not a salaried worker. I get paid for what I produce for my customers. Please respect my time." Hear nothing. On Sept 18, finally hear back. He says "Thanks, Stephanie. Not sure how that one got away from me. Here's the printer's proof. AOK? So no apology for totally flipping out over his own mistake. He sends printers proof with sizes of logo on front and back. Sept 19th: We email back, saying everything looks good except one small thing on back. No response. Sept 21: Its getting close to the date that we agreed on - Sept 28 - and no word from him. So i poke and ask about just getting the last proof OK'ed. I say I just want to make sure we get them on Sep 28, as we agree. Sept 22: He sends me the OLD invoice- with the order for the basic tees, the mistake i caught the FIRST time, and should be obvious anyway because they had a different price on them. (AHHH!) He responds: "Well that was certainly a close one.. and has to move everything around (including using a new printshop) because he was ABOUT to fulfill the order with the basic tees! (not the nice ones we paid extra for) Sept 27: Its like 3 days before were supposed to get the shirts for the eventand he sends the final proof. This proof looks different because its with a different company, and its the damn 3rd proof that weve gotten, so i sort of gloss over the fact that the orange looks a little lighter than the hex code I sent in. But the lettering is at least a shade of orange, and we are now 3 days out and don't have time to adjust things. He says its going to cost an extra $50 for shipping (because of his screw up!) and I say we shouldnt have to pay extra to receive them on the day we agreed. The "orange" ends up turning out a BRIGHT yellow. If you send in a hex code that's a deep orange, you should get something at least CLOSE to that color, esp. since you have to trust the printer/designer because color can show up very differently on a proof from one computer to another. He was incredibly rude, patronizing to me because of my age (explicitly!) and horrible to work with.

1443563338

Adam Casler

google

5

No Sweat Apparel is a great company! Their staff were very good at assisting with identifying the right product for my company and helping with ensure that our logo and graphics were able to be included on the t-shirts we ordered. We've been using No Sweat Apparel for the past three years and continue to be impressed with their products and their commitment to ensuring fair trade, sweatshop free products for their customers.

1508280929

Glenn Peison

google

much thanks, Glenn. was my pleasure...

1513009818

5

We had our shirts for our annual Film Community Charity Kickball Tournament in Atlanta Georgia. made by NoSweat and they were phenomenal. Far and away the best shirts weve ever had made. If you are a union brother or sister in IATSE or in any other labor union and you need top quality shirts made that are fairly priced and USA UNION MADE....this the place for you. Adam at NoSweat is great. Great communication. Great prices. Great quality. Great great great. We will be using NoSweat for all future years of our tournament as well as other union events where we need custom shirts made.

1456861605

Robin De Young

google

5

I had a great experience ordering from No Sweat Apparel. I ordered long sleeves, short sleeves and sweatshirts for the nonprofit I work for. Adam gives nonprofits a discount by charging the next volume column price, which is awesome! They took a little while to get to us, but we did not have a deadline and it worked out because we needed to add to the order anyway. We are always looking for American made/free trade products and have been ordering from No Sweat for years because of their "NoSweat" products. We are very happy with the our merchandise and the great customer service. Thanks Adam!

1645121275

Ursus Americanus

google

5

Have been working with Adam to get union-made and union-printed shirts for both my small presses since 2020 and the entire process is hands on and personal. Adam does a great job getting confirmation and providing guidance throughout and the shirts always turn out great. Reasonable price, crisp print, and comfortable shirt. Shoutout UFCW Local 1546 for bears we can wear with pride! Would recommend to anyone seeking a union-made, union-printed apparel option for a small (or large) business. Is this a free verse poem? Thank you! Solidarity!