Hey David, sorry for the late response, but you must have made an honest mistake because you don't seem to have ever been in our system and don't seem to be a merchant of ours.
1605896262
1
Machines kept breaking down. Customer service won't help to troubleshoot. Extremely rude! Stuck in contract with machines that won't work DO NOT DO BUSINESS WITH!
Hey Esther, We are sorry to hear that you had trouble contacting us. If you don't mind me asking, what number where you trying to reach us at?
1624379862
1
Called 5 times. Every time was 20 minutes waiting. Had to hang up every time because had to return to my schedule. Still have not been able to talk to them
I've had POS Merchant Card Services Inc., as my processing company for the past 21 months. Throughout the course of those months, I recommended the service to other business owners I know, and am now recommending it to you as well! As fate would have it, I was able to meet the owner first hand on a beach wedding. He was unaware it would be with us, however when he recognized the name Florida Wedding Professionals, he immediately introduced himself. It was exciting to put a face with the company I had been doing business with for so long. On that same meeting I informed him of an issue I was having and he immediately informed me that he would be personally reaching out to those individuals whom I needed to speak with to resolve it. Ill update you on the resolve later!
My experience has been nothing but professional, customer oriented service. The team works to pick the best option for each unique customer. The response to the few issues has always been immediate. I recommend this company whole-heartedly.
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