Hi Aycan, I couldn't find you in our system and would love to hear more about what happened so we can get to the bottom of it. We take feedback very seriously and stand by our commitment to integrity and honesty with all interactions. Would you please email me details about your situation at [email protected] so we can further investigate this matter and get to the bottom of it? Thank you!
1594307837
1
The company is absolute terrible, they tried to charge me double with playing the weight of the goods. Employees has personal relation with their suppliers, i dont recommend these company unless you want to be a part of scam.
Hi James, I am sorry to hear that you didn't get a prompt response from BTX. As a result, I have reviewed all of our social media accounts looking for your inquiries and found none under your name or anyone else's (who was not helped) during the Holidays or within the past few days. Can you please provide more information as to when exactly you tried contacting us? Also, please remember that our 24/7/365 days a year National Customer Service Center is always available to promptly answer any of your questions with a phone call to (877) 289-2471. We appreciate your feedback and will take it into consideration. Our goal is to continually provide the best customer service to all of our current and potential customers.
1547657337
1
Made several attempts on Facebook and Twitter to inquire about service during the holidays. Never got a response back. However, your competitors did.
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