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Bob Allen Ford
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Bob Allen Ford reviews
Information about Bob Allen Ford
3,72
100 reviews
The opinions come from external websites
Last update: 09.06.2022
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https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNta04yaVBBEAE!2m1!1s0x0:0x3847939110e39edc!3m1!1s2@1:CIHM0ogKEICAgICmkN2iPA%7CCgsIrtHojQYQ0NTfLA%7C?hl=en-US
Chris Taggart
google
https://www.google.com/maps/place/?q=place_id:ChIJx2UtxpTrwIcR3J7jEJGTRzg
Please reach out to Derek our Service Director to assist you with your concerns. 913-381-3000
1645724224
1
I've never had a good experience at this service center. The service advisors seem to be trained not to cover in detail the parts and service they offer. This creates an experience where the consumer is left guessing and hoping the service center is acting correctly. As the knowledge experts in this situation it is the service center's responsibility to ensure the client has a complete understanding of the work and cost associated; they do not meet that expectation. The service center is impossible to reach by phone, they do not pick up and eventually the call disconnects. I brought my vehicle in for an oil change and new tires at 7am when the service center opened. I was contacted that my vehicle was ready less than 15 minutes before the service center closed for the day which did not provide me enough time to get to the service center that day and left me without my vehicle. When I started my vehicle to leave the service center I was greeted by a message that my oil needed to be changed, this was after having my oil changed. When I voiced my complaints to the service advisor the response was "well what do you want me to do about it?" This is an extremely poor level of customer service. I am very disgruntled by my experience with this service center I will not be taking my vehicle back. I do not recommend anyone take their vehicle to Bob Allen Ford.
1651431318
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUMyNS1PWE1BEAE!2m1!1s0x0:0x3847939110e39edc!3m1!1s2@1:CIHM0ogKEICAgIC25-OXMA%7CCgwIlq-7kwYQ0KbftgM%7C?hl=en-US
The Guess
google
https://www.google.com/maps/place/?q=place_id:ChIJx2UtxpTrwIcR3J7jEJGTRzg
Based on the nature of the vehicle and with it having less than 5k miles on the car there was no reason to have the car inspected. It was acquired from another reputable dealer under full factory warranty and the first oil change is paid for by the manufacturer at a Chevy. Regardless when you called we offered to have it changed for you if you wanted to bring it by and we never heard from you again until now. Interesting way of reaching out especially since you expressed your career in the car business.
1651326887
1
I bought a $98,000 Corvette from them with 5900 miles and they didn't even change the oil on the car when I called them to ask they said they thought the previous owner changed it. That just tells me their so called "inspection" process isn't that great! reply: The car had 5900+ miles on it when I got it. I don't work in the car business and that wouldn't matter either way. I purchased an expensive car that you admit you didn't inspect or change the oil. Chevrolet does pay for the first oil change but all you had to was make a phone call to find out that it was already done at 3300 miles and 1 year ago. So why would I trust the people to change the oil in my car who didn't do the job right the first time??
1628374725
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNhX2QyaHh3RRAB!2m1!1s0x0:0x3847939110e39edc!3m1!1s2@1:CIHM0ogKEICAgICa_d2hxwE%7CCgwIxY28iAYQiJS9xgM%7C?hl=en-US
Kimberly Mitchell
google
https://www.google.com/maps/place/?q=place_id:ChIJx2UtxpTrwIcR3J7jEJGTRzg
Thank you Kimberly.
1645726037
5
Darryl was great. Suggested a vehicle and we took a test drive. Not a lot of new cars for sale right now, but lots of good quality used cars.
1629311909
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURheXZhY2VnEAE!2m1!1s0x0:0x3847939110e39edc!3m1!1s2@1:CIHM0ogKEICAgIDayvaceg%7CCgsIpaf1iAYQuMnMbA%7C?hl=en-US
David Katke
google
https://www.google.com/maps/place/?q=place_id:ChIJx2UtxpTrwIcR3J7jEJGTRzg
Thank you David
1645725831
5
Great service center.
1640799472
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNtM3BxMC1RRRAB!2m1!1s0x0:0x3847939110e39edc!3m1!1s2@1:CIHM0ogKEICAgICm3pq0-QE%7CCgwI8LmyjgYQ0I_1zQM%7C?hl=en-US
Tyler
google
https://www.google.com/maps/place/?q=place_id:ChIJx2UtxpTrwIcR3J7jEJGTRzg
Sorry for the experience, I can't imagine anyone hanging up on you. Unfortunately due to the shortage of inventories, cars we would reserve as loaner have been sold and overall rental car companies are out of rentals as well. If you are still in need of repairs, we would be happy to assist.
1645724151
1
Called to make an appointment with service and the guy I spoke with about getting recalls checked out and transmission looked at and stated they needed 24-48 hours to look at it and couldnt offer me a rental. He was very rude and then hung up on me. I originally go to thoroughbred and theyve always taken great care of me, its just a drive so I was looking for something more convenient but Ill take better customer service than convenience any day.
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