Hi Tommy, our normal response time is within a few hours. If there is an issue with your order we are eager to help. Pls contact us at 888-280-6881 for immediate assistance. We would do our best to address the issue for you. Thank you!
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I have been a client with your company since 2010, lately I received a shipment it was the worst finishing product i have ever seen from your company with horrible damage!! I've sent emails to your company but no response!! It's your company reputation it's not right to avoid your mistakes by ignoring your client claims!! You have to deal professionally with your client!! Check your inbox emails!!
The sale prices are good but if for any reason you want to return the shoes, then be very careful. You must take the photograph of your shoes before sending it to them. They will send you the fake photographs showing that the shoes were used a lot and the bottom is ripped off and they will not replace it or give a refund to you. I had this experience last year with them. Also their shoes are bigger in size, so order the sandals two size smaller than what you wear. Their shoes are heavy, so buy only super lightweight shoes otherwise it will be difficult to walk.
I love the shoes..having trouble with the fit...very good customer service
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