Emails not replied to, and phone calls not returned. It's not possible to call up and speak to anybody in the business, you can only leave a message, which isn't responded to. Have been trying for weeks to get a repeat T-shirt order printed, to no avail- can't get an invoice sent to us, and can't get our items. It's like this every time we try to place an order now. If you deal with these guys, your first order will probably go ok, but after that you will almost certainly experience problems.
Would not recommend using this company. Very poor communication. Took 6 weeks to receive order and that was as a result of contacting paypal to trace the order. Would not use again.
I had a great experience working with Pro Print Group. There were a few minor mix-ups with our shipment and they quickly took care of the issue and handled it better than I was expecting. Pro Print Group will be our only provider for team shirts from this point forward.
Amazing staff, very helpful with giving me the correct advise for my first print project. Highly recommend them for DTG prints. If you need any print advise please speak to Rick or Devie!
I strongly recommend not using this organising or My Custom Tees. I placed an order in October 2019 and it arrived with substantial errors such as incorrect sizes, incorrect printing location of logo's and more. It has now been over 3 months and I'm still yet to receive replacement garments despite 3 phone calls and 9 e-mails to which I am now not even receiving any response. I have demanded a refund and that too has been ignored and their customer service phone number is now being answered by a external paging company so I can only guess that they are no longer in business yet are still accepting orders and payments online which is illegal. STAY AWAY!
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