Our church followed the kind direction of the boxcast rep when desiring to use their live streaming services. There was no transparency concerning a 12 month contract agreement. To our fault, we failed to read the fine print. When seeking to stop services, we were handed over to an unknown individual who was very condacsending to our disposition. We would't continue service to Boxcast now if we were paid to. I would not recommend them to anyone. Service providers like boxcast are a dime a dozen - its all about getting the money and zero about service.
Not sure if this is the best service for high school soccer matches. Play is difficult to follow with jerky camera movement. Really can't make out players on the field other than uni colors. Friends and family in different locations have noted that video quality is sketchy at times. For a few games, the replay video started after play had begun and was unable to see early scoring plays. Just tried watching a game now and the same sequence replayed itself over and over and then started buffering for an interminable amount of time.
Wanted to give it up to BoxCast and Josh Mathus. Boxcast was hired by the Ohio High School Athletic Association to broadcast the State Volleyball games. During the Div IV State Championship they OHSAA saw the need to put commercials in for the OHSAA which caused a several min delay in the game and was not live. Then on the last 2 points of the State Championship the OHSAA ended the Live feed. I sent a message to Josh and he gave me a refund. He was polite with a fast response. BoxCast and Josh Rock!!!!!
Britta, we are sorry to hear that you had such a negative experience with our product and our team. We want to make it right. We'd like to connect with you and discuss this particular issue further. Please email [email protected] at your earliest convenience so we can chat.
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Absolutely horrible customer service. I have used the website and service twice to watch a basketball game.. . Both times from the same school, used the same device, from the same internet service, and had two different results. I tried to get my refund based on principal only because of the inconvenience of having to log in and out of their website. A screen would pop up stating their system was having technical difficulties yet when I stated this, Their response politely blamed it on everyone else but themselves. I work in customer service everyday, I'm completely disappointed in this company's efforts.
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