Royal Furniture reviews

1653922634

Glenn Hicks

google

Hello, Glenn! We do regret to hear that you may not have received an item that you've purchased from us. Unfortunately, some of our vendors have had massive delays in shipping due to the pandemic. Please contact the store at your earliest convenience as the store manager would be happy to offer you options to resolve this issue for you.

1654182429

2

I have waited 10 months for two chest of drawers . All I get is excuses.

1624052099

The Only1

google

Hello! Thank you for taking a moment to rate and review us! We do apologize that you do not feel you have experienced the best that Royal has to offer. We would love the chance to make this right. If you would be willing to reach out to our customer service team at [email protected], they would be happy to research this for you and earn your satisfaction.

1623795573

1

UPDATE: I received a whole new table set, and I found out about this when the independent contractor showed up to deliver just the table. Thank goodness I stuck around my place, because I was given a delivery timeframe by Tracy & the contractor didnt leave a message to let me know when he was coming (I dont answer strange numbers much). Then, I waited on the delivery guys to deliver the chairs (much later than I was told). I had to call Royal Furniture to find out that they were behind. One fussed about changing it out/setting up the new one, and even said the tableset was cheap lol. It cost more than it should in my opinion as stated in my original post. Not upgrading my stars, because my experience sucked. Royal needs to come up to par and provide real time tracking online like RoomsToGo does. One of the new chairs had a knick in it, but I just switched it out with one of the old chairs. ORIGINAL POST: I ordered a table set from the Hoover location in March 2021, and Tracy was my sales representative. She appeared to be attentive and not pushy. I received the table set on time, however one of my chairs was missing a piece. The delivery guy took pictures of it, and I did too. I was told that 2 chairs would be replaced, although I only reported one being damaged. The chair ended up being on back order of course. I also learned after the fact that the table is not of good quality in my opinion (One of the legs on the base is wiggly). I only got that table set because it matches with the color scheme I wanted, and I thought that my dining room space was too small. I should have took a chance on what I really wanted to see if it would fit. One thing Ive noticed is that the customer service is not so great. Ive been bounced around to different people when calling. Leave messages and they dont call back. I had to call more than once to get my primary phone number updated in their system (it was supposed to be done over 2 months ago). When I did talk to Tracy, she would say shed call me back, but didnt keep her word. Sure everyone is busy/gets sidetracked, and Covid has caused issues in more ways than one. Thank goodness I called today to find out what was going on, because my delivery was set for June 9th, but she/they failed to tell me. Of course theyre still behind on deliveries, so I had to reschedule it to the 17th when I could be home during their delivery window. The poor receptionist I spoke with caught some of my frustration today, but she seemed to stay composed. They appear to have some really nice furniture, but Ill definitely be more cautious if I decide to go back for more furniture. Im not calling or emailing customer service because it is a joke. Ill be happy to upgrade the review when it is proven to me that I can proceed to do so.

1612497041

Fatima Mitchell

google

Thank you for rating us 4-stars, Fatima! We appreciate your support!

1612796904

4

Friendly service

1593624399

Gregory Washington

google

Thanks for your kind words, Gregory! We appreciate your feedback!

1593786103

5

Had a great experience shopping here, lots to choose from. Our sales person Melissa Browne was Outstanding. She had a answer for every question we asked, wasn't pushy but very Knowledgeable. The store was great been several times, probably will be back, thanks so much..

1572566413

Michelle Lanier

google

Thank you so much for taking the time to rate and review us, Michelle! You are definitely right about that, logistics is a very tough science to master, but we appreciate your patience and are very happy to hear you're enjoying your merchandise. We value your feedback!

1572625390

3

Got the bed frame part within a week and the bed looks great. Delivery guys were prompt and assembled the bed quickly. The night stands finally arrived 8 1/2 weeks after purchase and they really complete and compliment our bedroom set. I would not have minded waiting for them if I had been given the correct time line for their arrival. I dont think the Tuscaloosa store staff knew it would take so long.