Hi April - We are very concerned about your experience with Jack Mason. This is not the experience that we strive to create for our customers nor is it typical and we apologize. A customer service representative will be reaching out to you this morning to resolve this issue immediately. Please accept our apologies for this inexcusable delay!
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Worst experience ever. DO NOT BUY from this company. After purchasing a watch that broke within the first wear and sending it back to Jack Mason, I have yet to receive a refund. Their customer service (email only) even lied and stated Id get a refund within a few hours of me reaching out. I have contacted them numerous times to resolve this issue.
Ordered a watch two weeks ago. Broke within the first week with less than normal usage and there is no available customer support. I have emailed 3 times now with no answer and called but I cant get to an actual person. Buyer beware as I think this company may be a Instagram scam.
There are so many different watches out there to choose from, and I wasn't quite sure where to start. I wanted to find one for my dad's birthday that was made of good quality, of course, but it had to be timeless as well. On top of that, I didn't want to spend thousands of dollars on it either (sorry, Dad.) I came across this Aviator from Jack Mason and loved it! My dad loves it too! Pictures don't do this watch justice and the packaging was immaculate. Highly recommend!
Hi, Christine. Thanks for the review. We'd love more feedback! Feel free to email us at [email protected]. Thanks!
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