Hi Brooke! I am sorry to hear that you had a poor experience with our team. We hold our staff to the highest standards and take your feedback very seriously. We would love for you to join us again in the future.
1625506034
1
The front desk girl is rude, Ive been twice thinking the next experience would be better but I learn my lesson. She shouldnt be working around kids with a personality like hers. Wont recommend to any of my mommy friends
Stephen, I'm glad you came by! We know not everything will impress everyone, but we're proud of the food and games we've got to offer. Hope you come back soon for more! -Paul C., General Manager
1555630772
5
Are throwing, bowling, escape rooms, giant arcade with prizes (and pinball gallery!) Weekday specials/discounts and food&bar
We love this place. Just think they should have more employees to supervise the back area. Only one employee is available during the week. They should also add a gate of some sort as smaller children sometimes run out to the mall.
Hi Marie, thanks for bringing this to our attention. I personally apologize for this issue that occurred, as we hold our staff to very high standards and are always working with the guest in mind. I am bringing your comments to the attention of management, but would be very interested to hear more about your experience if you have anything else to share. Please do not hesitate to reach out to [email protected] with anything else you'd like to share, and we can work to make this situation right. Again, my complete apologies, and we appreciate you taking the time to leave us this feedback. -Angela, Marketing Manager
1641830890
1
Came in with a group to do an escape room, plenty of reservation times available online when we arrived. Instead of booking online I just went up to the counter since it would be easier to book in person and they told me no rooms were available. Asked about ax throwing and was told they were booked up for the rest of the night (even though no was was ax throwing and the lights were turned off). Asked about bowling and was told they didnt open the lanes until 7pm was put on the waitlist. Sat down to eat and have a few drinks for about 2 hours and observed that no one in that time frame was bowling or ax throwing so I knew that being told that they were booked up was a lie. I was told later on by an employee that no one wanted to work those areas so they lied so they can go home early. I observed plenty of employees standing around chatting. This happened at 6:00 on a weekend. What a joke!
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