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The JCB Group
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The JCB Group reviews
Information about The JCB Group
4,30
71 reviews
The opinions come from external websites
Last update: 11.06.2022
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https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNXbmZMQXhRRRAB!2m1!1s0x0:0x9bf537c18ed719c!3m1!1s2@1:CIHM0ogKEICAgICWnfLAxQE%7CCgwI4KuIkQYQyI-j5wI%7C?hl=en-US
petethevan
google
https://www.google.com/maps/place/?q=place_id:ChIJ97gSlufT2EcRIC1tcjx2nFk
Dear Pete Thank you so much for taking time to leave us a review, thank Im sorry that you were left not completely satisfied by your experience with us, unfortunately we dont always get it right but we do always listen and try to address any shortcomings quickly. Id be happy to discuss further with you should you wish to do so, and thank you for your kind comments at the end. We look forward to seeing you again soon. Kind regards Nigel Fowler Head of business.
1646818510
3
Had an issue with tracking / drifting with my Zoe (sadly after a warranty repair to fix said drift). I had to get an independent tyre supplier to correct it. Yes, I should have got JCB to (re)correct the issue, but I was in the tyre supplier with the car "on the ramps" when they said the tracking was out and I just wanted it fixed there and then rather than spend yet another day at Rainham. Other than that, I found the staff at Rainham to be most helpful, polite etc. etc. I'm sure my issue was a glitch rather than the norm.
1601813829
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURDeGIzOGt3RRAB!2m1!1s0x0:0x9bf537c18ed719c!3m1!1s2@1:CIHM0ogKEICAgIDCxb38kwE%7CCgsIxfrm-wUQuPuIDg%7C?hl=en-US
Robin Searle
google
https://www.google.com/maps/place/?q=place_id:ChIJ97gSlufT2EcRIC1tcjx2nFk
2
Citroen, Renault, Dacia.... Jack of all makes master of none!
1584787505
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNjN2V1TGh3RRAB!2m1!1s0x0:0x9bf537c18ed719c!3m1!1s2@1:CIHM0ogKEICAgICc7euLhwE%7CCgsIseDX8wUQqNuHJQ%7C?hl=en-US
Joe White
google
https://www.google.com/maps/place/?q=place_id:ChIJ97gSlufT2EcRIC1tcjx2nFk
5
Efficient and professional service from Connor and Paul. Would recommend to anyone looking to purchase a new car
1600969367
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURDeHBiYjVnRRAB!2m1!1s0x0:0x9bf537c18ed719c!3m1!1s2@1:CIHM0ogKEICAgIDCxpbb5gE%7CCgsIl7Wz-wUQuOayLA%7C?hl=en-US
Victoria Connor
google
https://www.google.com/maps/place/?q=place_id:ChIJ97gSlufT2EcRIC1tcjx2nFk
Thank you Victoria! We really appreciate you taking the time to review us and are so pleased to read that Connor exceeded your expectations.
1601292119
5
Wonderful service , amazing team. I was lucky enough to deal with Connor, super friendly and very helpful from start to finish. Would recommend him and the group.
1650967490
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUMyamNEc1NnEAE!2m1!1s0x0:0x9bf537c18ed719c!3m1!1s2@1:CIHM0ogKEICAgIC2jcDsSg%7CCgwIwoefkwYQwPiGugE%7C?hl=en-US
Rod Welch
google
https://www.google.com/maps/place/?q=place_id:ChIJ97gSlufT2EcRIC1tcjx2nFk
Dear Mr Welch I am so sorry to read your review, rest assured I will investigate fully with my service manager tomorrow and find out exactly what is going on here our intention is to always provide an exceptional level of service and again please accept my initial apology that we have clearly fallen short here .. I will contact you shortly to discuss further. Kind regards Nigel Fowler Head of business.
1653401615
1
I booked the vehicle in on 18th February 2022 for a driver's window not operating. Today, 26th April 2022, the window is still inoperable. First, it took 6 weeks before they ordered necessary parts. After the 1st 4 weeks with no news about the vehicle, I called and was informed that they had not received authorisation by the warranty company. When asked if they had chased the warranty company for a response the reply was no. I then contacted the Warranty company who could not locate the request. I then urged JCB to get in touch with the warranty company as a matter of urgency to resolve the communication issue. Finally they got in touch and resolved the issue. Then placed the order for the parts. A new window motor was installed but the window failed to operate. I was then informed that it must be the switch and a new one will have to be ordered. I decided to retrieve the car until such time as the part is received when they will contact me. Today 26th April 2022 I am still awaiting a call from JCB to fit the new switch.
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