Offering a quality product and excellent customer service is always our top priority. Unfortunately, one of our gas dryer units had a heating malfunction causing the ink on your order to not properly cure. We were thankful that you quickly brought this to our attention as we were able to assess what happened and have the unit serviced. Regardless, we completely understand your disappointment in the missed opportunity to sell your shirts. As mentioned, we promptly refunded your order. However, your sales rep was under the impression you would notify us when you needed the order reprinted - which we certainly would offer to you at a discount for the inconvenience. We've attempted to reach you and hope to hear from you soon.
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Ordered 54 shirts in 2 colors and various sizes. They were shirts for my racing pit crew. I also planned to sell shirts at the races to recover some of my costs. When we washed the shirts (in cold water), the image faded badly. After one more wash the image was nearly gone. This occurred on a half dozen shirts, right before the races. I missed my opportunity to sell shirts and promote my race team and business. I called Outhouse designs. They said this was the first time they had seen this. I took all the shirts back. They looked at them and told me I would get a refund. I asked about more shirts, and they just said I would get a refund. They did refund all my money. I could never figure out why they didn't want to do business with me and print more shirts. Could be my small order was just a nuisance for them. I do not recommend this business.
Ordered 300 T's for my music project 7 years ago and they still hold up. We sold all of them years ago but I still have my shirt and not only is the image still there (slightly faded) but the fabric is still very soft. Also, the staff is helpful and friendly. Brandon is great, ask for him to help you. If you can get him he's worth it.
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