Birdmanacademy reviews

1563997158

Pascal Lardy

google

There is a 48 hour cancellation policy. I don't let anyone pay without telling them first the cancellation policy. Unfortunately, people love to cancel the night before, without giving me sufficient notice to find someone else to take their spot. DO NOT PAY if you plan on cancelling without giving sufficient notice for me to find someone else to take your slot. The only requirement for refund is giving 48 hours notice if you cancel before the lesson, and if the wind is no good we can reschedule for free. I do not schedule people without pre payment, this is to ensure that the people signing up are less likely to cancel last minute. Terms and conditions are listed here: http://birdmanacademy.net/terms-conditions/

1564617891

1

Do not pay in advance you will lose your money....I planned 5 days in Point of the Mountain to do paragliding and hang gliding, After talking to me, the instructor requested payment in advance... up to 3 lessons, I never ever pay in advance due to problems but I figured in aviation that's different and he was recommended by someone else, so I agreed to pay for one lesson in advance Via paypal, So I was arriving on Wednesday and leaving on Sunday morning, he was not available until Friday, but Friday the wind was too strong, on Saturday we met at the hill, he showed up about 7:45 am only to tell me the wind was in the wrong direction...we both left hoping tomorrow would be better. I went to breakfast but coming back an hour later the wind was the right direction but he was nowhere to be found, So I decided to paraglide, and had a fantastic time, and the evening on the north side too. On Sunday morning I had to leave to go back to Denver no later than 11:00 am so that meant I had to leave POM by 9:30. So I text him on Saturday night I didn't think a unique lesson of 1:45 mins would be any benefit ( from 7:45 am to 9:30 am) and definitely not worth 150$ He refused to refund money saying I had to give him 48 hours notice....! So beware this company is dodgy, unprofessional, and be careful. It's not about the 150$ it's about the principle.

1621285882

Travis Lester

google

1

Extremely Un Professional !!!

1453493260

Roxie Crouch

google

5

Hang gliding was on my bucket list. I felt safe and was not disappointed.

1448034256

Brandon Ashby

google

5

Birdman took 5 of my kids for an amazing Hang Gliding experience. I have also taken private lessons toward certification through Birdman, every experience has been better than expected. These experiences have helped me break through personal barriers and become more than I thought I could be. Kevin has been an excellent instructor, he is casual, fun and easy to get along with but he is also very professional and his commitment to safety and proper training ranks as an absolute necessity. He does not cut corners. My continuing experience with Birdman is fantastic and I would highly recommend them. If you just want to have a great experience join them for a day. If you want to grow and break through your limitations join them for personal training. You will not regret it!

1602655595

Jennica B.

google

Hello, I am very sorry this happened. I have been unexpectedly dealing with family issues related to COVID and have had to go out of town unexpectedly for longer than anticipated. The "legal issues" referred to are not my legal issues, but refers to a very complicated international tax legal issue that I had to help solve for an older family member who was moving and needed help figuring out something that was very complicated. Unfortunately Groupon's terms and conditions do not allow for a refund. I would love it for Groupon to refund the people that bought flights that I was unable to do due to complications from COVID, but when I asked them to do this, they locked my account. Now I can't redeem a Groupon to get the money to pay people back what they paid (minus Groupon's commissions) even if I wanted to. When someone pays Groupon for a flight, the merchant does not get paid until the flight is done. I get no money from Groupon for your flight unless you fly. Thus, since I was not paid for your flight (you paid Groupon) I am unfortunately unable to provide a refund for the money paid to Groupon since I never got it. Before buying something on Groupon that is expensive enough that you would be unhappy with Groupon credit in the event the merchant is unable to provide the service for some reason, my recommendation is to please make sure the merchant is available before making a purchase on Groupon. Most of Groupon's customers have understood that an unexpected family emergency can temporarily take priority over flying/working and have been understanding. Most Groupon customers are fine with Groupon credit that they can spend on something else in the mean time. You are not the only people affected by this, true, but most of the Groupon customers that have contacted us had read Groupon's terms and conditions before their purchase, and thus were not surprised when they got Groupon credit issued when the service was temporarily unavailable. Revised: I am very glad that Groupon refunded you. I had asked them to do this multiple times, and wish that they were more accommodating to this request sooner. In my opinion neither myself or the customer should have to contact Groupon many times for a refund in this situation. Once again, before buying this flight, PLEASE check with us for availability if you would not be happy with Groupon credit if the flight is unavailable for any reason.

1599676451

1

This is a review of the Groupon deal we bought in August. I tried to call the company, they did not answer. Then we texted them to try to redeem our tickets or get our money back as Groupon said we had to go through them. Now we are stuck with no money back and no reservations to go paragliding. Even if we had to schedule for later this year we would be fine with that, but the owner has not replied to that request. The owner stated they were in legal issues and could not provide the services bought. WHY THEN HAVE A GROUPON DEAL GOING?!? Seriously, we cannot be the only people who are affected by this. We just want to go paragliding and fly. But sadly, we feel scammed by the reviews given here and the trust we put in Groupon as a company. We are posting a review for both, and will edit the posts if a resolution is finally made. We would love to still schedule a date to go paragliding. Or we would love our money back to fly with someone else. EDITED TO ADD as of 10/14/2020-- We FINALLY got a refund from Groupon after countless emails and talking to multiple people for weeks, and I was going to change this review but upon reading the owners reply, I don't think I would recommend going here anyways. The business owner should not have a Groupon going on that they cannot redeem or plan to redeem at any point in time regardless of groupons terms and services, this is just bad business ethics. For other customers affected, keep bugging groupon until you get a representative that is willing to help you, they all have auto replies but they CAN refund you. To the business owner, no I do not want over $600 of groupon credits....I bought 5 paragliding tickets so try to be understanding of that.