I recently purchased a pair of glasses from the 17/park avenue store. I called back because their raybans seems a little expensive at 277$. They told me they buy their glasses at wholesale prices which are usually cheaper than what the actual company sells them for and the same exact glasses for regular price msrp is 233$ on rayban website. I called to ask why the big price difference? They told me if I didnt like the price I should buy them from rayban and see if theyll accept my Vsp insurance instead. After these glasses come in, Im done with this group. Dr Hoffman is amazing, but some of the front staff has very poor social/customer skills. Poor representation of your Doctors who do great work.
Called to schedule an appointment last week for location on park Ave and they miraculously had a cancellation so I was scheduled an appointment (initials were JAC) but turns out it was for blanding blvd. I have never been to the blanding location. I Live on the other side of town but had such a great experience on my last visit I decided to return. The park Ave location told me the next available appointment they had was November 27 and today is October 23. I drove an hour and in traffic to get there. The woman at the desk apologized on behalf of the other locations error. Nexr day got a call to come in for another appointment. Thank you! Mistakes happen but how you handled the oversight was very professional. Thanks Emma!
The first visit went extremely well however on the second visit one of the staff members seem to be very short with my mother who was the patient.
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