Arizona Biltmore reviews

1649167081

Elysium Joy

google

Hello Elysium, Thank you for being our guest and sharing your feedback. We are glad to learn how much you enjoyed our various amenities and outlets. However, we are disappointed that we did not meet all of your expectations and want to extend our apologies for any disappointment caused. We hope you will revisit as we would welcome another opportunity to show you our commitment to thoughtful and intuitive hospitality. Abby Murtagh General Manager

1649181682

3

Beautiful resort with good boutique shops, mini food market, and several different cafés & restaurants. The service is passable, reserved in nature with very little in effusive charm or outward cheer. Not up to the standards I would have imagined for an elite property but lovely in many ways.

1650205728

Sarah Ho

google

Hello Sarah, I am terribly sorry to hear that you encountered such a negative experience whilst in our care. Please know that I do not take these concerns lightly, and am truly disappointed that your stay was marred in any way. You have my personal assurance that I will be addressing this with our team. If youd like to speak further, please feel free to reach out to David Tortora at [email protected]. Wed love the opportunity to make things right. I do appreciate being given the opportunity to speak to your concerns and I hope you will consider giving us another chance to have you back in the future. Abby Murtagh General Manager

1650299690

1

We decided to stay for Easter and we're wildly underwhelmed. My husband and I were here last weekend for our wedding anniversary and decided to bring my sister back before she left to go back to Paris. We paid for Citrus Club access and we were questioned several times by staff about our rooms and access. Three times to be exact- we were accused of sneaking in and not having rooms. Not a single other person was questioned yesterday- we spent a good amount of time in the club. We witnessed other guests without access being served and not questioned. Our room came with a so called personal concierge. They didn't even respond to my email requests sent several times. Our dog was never given a dog bed or water. Champagne never brought to the room. Staff in the gift shop, at the front desk, and at the Citrus Club were rude and unhelpful. They made my sister, husband, and brother in law feel unwelcome. We witnessed several older white men and women dressed poorly, acting as if we didn't belong- stealing our chairs at the pool, skipping us in line at the bell hop, and demanding services and privileges beyond what is acceptable. The gift shop staff was completely unhelpful and rude. My sister called me in tears wanting to leave before we arrived saying everyone had treated her terribly. She's an international traveler, a career woman, and has visited some of the most prestigious hotels and resorts in the world. This is the worst treatment she's received thus far. For the ambit we are spending- a simple comped meal, voucher, or follow up would go a long way. We came to enjoy our weekend, tipped generously, and still felt as if we weren't good enough because we have an Asian last name and my husband is half black. Please do better to make your guests of all backgrounds feel welcomed. There's a real waspy upright aire and given all of the recent negative reviews and our experience- we won't be coming back. Do better Waldorf Astoria- it's 2022. Young successful people with money to spend will go elsewhere. Please also provide Citrus Club members better rooms that's are updated and bright- the brown theme is drab and for 1k plus we expect and deserve more. I'm embarrassed for the staff and guests here- my sister was in tears and my husband so offended he didn't want to stay. The only saving grace was Asia in the Citrus Club who treated us like family and addressed all of our issues. Such a historic place is a gem in Phoenix- but it seems Americas troubling past is part of the package as well. Give 5 star service to guests who pay, not just older white people in khakis with demands beyond reason, that are openly entertained. This place reeks of white male privilege and it's off putting and offensive at best. We won't be back.

1650673666

Mick Klakring

google

Hello Mick Klakring, We enjoyed reading your comments and want to thank you for sharing such a pleasant and detailed review. We are delighted you enjoyed everything while you were here. Thank you for your positive feedback. We look forward to your next stay whenever your travels bring you to this wonderful city! Abby Murtagh General Manager

1650747161

5

Beautiful place with all the trimmings of a high class resort. Excellent service and location and beautiful pools bars and common spaces. The prices of everything match the caliber of service so save up. Nothing is free except a shot of espresso and a half bottle of water.

1651348944

Jerry Smith

google

Hello Jerry, We are so excited to see that your first visit to the Arizona Biltmore, A Waldorf Astoria Resort was an exceptional experience! Thank you for taking the time to let us know how much of a relaxing experience you had. Our goal is for each and every one of our guests to leave just as rejuvenated as you, and we could not be more proud that we met this goal during your visit. However, we do apologize for any issues you may have encountered with budget. We appreciate the honesty and sincerely hope to have the chance to welcome you back. Thanks again! Abby Murtagh General Manager

1651435796

5

First time here. Very relaxing. Not for the budget minded!

1650990080

Steven Hudgins

google

Hello Steven, Im so sorry to hear of your disappointment. We know how much our guests look forward to visiting The Adobe Golf Course, so your disappointment is disheartening. Please also accept my deepest apologies for any inconvenience these issue may have caused you. Be assured that if any charges were applied to your bill in error we will always work to correct them as soon as possible. You deserve the absolute best experience we have to offer which upsets me even further that we've left you feeling the way you do. Again, we truly appreciate your decision to stay with us and apologize that we did not meet your expectations with this stay. Abby Murtagh General Manager

1650999125

1

Terrible experience! Shouldn't be a Waldorf property. The Adobe golf course is a municipal course at best...definitely not what one would expect in Arizona especially at a Waldorf property. The hotel fraudulently charged me for an extra night and it took an act of congress to get the charge reversed. Pass on the poorly ran property.