Rank #1 on Google Maps and be the Local Leader
Collect Customer Reviews on Google
Polish
Swiss
Sendero Health Plans
Profile not verified
Sendero Health Plans reviews
Information about Sendero Health Plans
3,01
100 reviews
The opinions come from external websites
Last update: 08.06.2022
Is this your company profile?
- Updating reviews
- Verified profile
- Sorting options
- Displaying products
- Advertising banner
How do companies benefit from their catalog?
See example1534978798
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURReGFQb2pnRRAB!2m1!1s0x0:0x519abbbc3cb7648b!3m1!1s2@1:CIHM0ogKEICAgIDQxaPojgE%7CCgsI7tX32wUQqJazHg%7C?hl=en-US
Zeb Swaim
google
https://www.google.com/maps/place/?q=place_id:ChIJtUB4uYe0RIYRi2S3PLy7mlE
Good Morning Mr. Swaim, I apologize that you did not have a positive experience with us. I would like see if we can resolve this matter with you. Please contact me via email at [email protected] please provide your name and a good contact number. I look forward to hearing from you.
1535027021
1
Cant say what Id like to, dont want my review being removed. After speaking with a team lead at the start of the month; I was told they would cover the prescriptions until the end of the month. Come to find out, they reversed what i was promised the NEXT DAY! I called member services only to get a VERY RUDE agent who I had to argue with and ask for a supervisor or lead 8 times before he said he would try to locate one for me and put me on hold until they closed! I hung up after being on hold for 40 minutes only to discover they now close at 5PM, so most folks HAVE to call during work or lunch to deal with these jackholes. Id give them 0 stars of at all possible. Sick of having to make monthly calls to push them to correct the account! Almost every single month since joining, its been nothing but stress and headache just to find out they changed hours without notice too!
1520384531
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNBbHItR3JnRRAB!2m1!1s0x0:0x519abbbc3cb7648b!3m1!1s2@1:CIHM0ogKEICAgICAlr-GrgE%7CCgsIk_T81AUQgI_8Ug%7C?hl=en-US
Kevin Pinchot
google
https://www.google.com/maps/place/?q=place_id:ChIJtUB4uYe0RIYRi2S3PLy7mlE
Please send me your contact information at [email protected] we will have someone reach out to you.
1516133703
1
A few weeks after paying my first premium, and not hearing anything or receiving any sort of documents I decided to log into the member portal. I quickly found out that the member portal was down. I checked over and over throughout the next couple of days and still nothing. So I decided to give them a call. I was quickly greeted with an friendly automated voice who couldn't understand the word "member" so I tried to input the number 1, which was the alternative option for member services, and to my surprise, the automated system didn't even understand that. I was skeptical of all the negative reviews. Thinking to myself, "it cant be THAT bad", but it is. I'm pretty sure I have pneumonia and cant find a provider that is covered by sendero, because their site is broken, and even if I could find a provider, I don't have a member number to give to them. Edit: A month later and I finally receive my member cards and can log into the member portal. Turns out it was walking pneumonia glad I had sendero just so I could pay out of pocket because I went to a provider not covered by them. Leaving as 1-star because it shouldn't take 3 months to send out member cards
1508098500
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURReXNpcDFRRRAB!2m1!1s0x0:0x519abbbc3cb7648b!3m1!1s2@1:CIHM0ogKEICAgIDQysip1QE%7CCgwIxIOPzwUQgO6d8gE%7C?hl=en-US
Sandra Hucker
google
https://www.google.com/maps/place/?q=place_id:ChIJtUB4uYe0RIYRi2S3PLy7mlE
Thanks for the 5 Stars! We are glad that we could provide good customer service.
1509570522
5
People complain about issues that are NOT the fault of the insurer. I have had issues with Sendero (Just like I did with Blue Cross and other insurers in the past) However, they have always been quick to answer calls, escalate problems and solve them. (Yes including labs fees) What more can you really ask for? Please Stay in the Texas Market Sendero!
1612285833
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUN5NGR1MjdnRRAB!2m1!1s0x0:0x519abbbc3cb7648b!3m1!1s2@1:CIHM0ogKEICAgICy4du27gE%7CCgsIiY_mgAYQgInkMQ%7C?hl=en-US
Katie G
google
https://www.google.com/maps/place/?q=place_id:ChIJtUB4uYe0RIYRi2S3PLy7mlE
Hi Katherine G. Thank you for those amazing words you shared with us. It truly makes us happy to know that we are taking care of our members during their calls. Customer service is our top priority and we focus on what our members need during every call. Thank you for your three years of loyalty to Sendero and we look forward to serving you and the rest of our community for years to come. Be safe Katherine and have a wonderful day. - Cynthia
1612468647
5
Sendero has been my preferred insurer for 3 years, and I will continue to choose them. Whenever I call customer service, I'm never on hold for long and I speak with a real staffer who seems genuinely concerned and knowledgeable. I've also noticed that I often speak with the same people when I call which I like and was told that apparently it's a relatively small local company and many of the staffers have been with the company since the beginning. How amazing is that in the health insurance field! I've been insured by Humana, Cigna, Blue Cross, etc over my lifetime and so far I'm very impressed with Sendero's coverage and service. I have heard good things from my providers as well. I recently was in treatment for a rare medical condition and that's when I really became a loyal client of Sendero's - their entire staff, especially their social worker, took control and managed my case load with compassion and professionalism! I'm so pleased with Sendero showing the industry that a non profit insurance company and does work! I have recommended them to several friends who have signed up as well. Places where there is room for improvement would be expanding the network a bit more and making the website (payment and provider searches) more user friendly - otherwise keep up the good work! Katherine G, Austin Tx
1604341156
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNpenZxajdnRRAB!2m1!1s0x0:0x519abbbc3cb7648b!3m1!1s2@1:CIHM0ogKEICAgICizvqj7gE%7CCgwIpJuB_QUQoMjlsgM%7C?hl=en-US
John Leo Weber
google
https://www.google.com/maps/place/?q=place_id:ChIJtUB4uYe0RIYRi2S3PLy7mlE
Hello Mr. Weber, We regret that your request took longer than you and we expected to fully process. Unfortunately, termination requests follow specific timelines established by CMS. We unfortunately cannot control communications between CMS and our enrollment vendor (the largest in the country), and yours was a case that required them to coordinate more than they did. I am glad our member services department was able to help you finalize your request. If there's anything else we can assist you with please give me a call directly. My name is Cynthia and I can be reached at 512-978-8944.
1605311977
1
This company has been an absolute NIGHTMARE to deal with. I had a policy for awhile, then moved out of state so I had to cancel this one. I was told I had to contact the Healthcare.gov marketplace to cancel, so I did. HC.gov confirmed that the policy was cancelled. Well, the only problem is that Sendero keeps sending me bills and saying my policy is active. I've called 5 times to try and fix the problem. Always have to wait an hour on the phone, then they tell me to call Healthcare.gov again. I'm stuck in an infinite loop of being transferred back to Healthcare.gov, whio tells me the problem is Sendero. This is a terrible company and nobody should use them for healthcare.
Latest articles
In our articles we impart a wealth of useful knowledge about reviews and ratings and online marketing. Learn how to run even more efficient operations.