Thanks James for letting us know and apologies. We will let the depot manager know about your issue and come back to you. We have spoken to Liam and he cannot remember speaking/Quoting/Checking Stock for you James. On behalf of Arnold Laver we apologise and we would like to keep the Business from you if possible. Please contact Kerrie or Brian going forward and we will ensure your enquiry / Order is followed up. Apologies once again.
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2
I have had some good orders in the past with this company with good stock levels and have been excellent on price on larger orders. Unfortunately they are being let down by a young lad who they let man the phone and front the business. This little twerp is the most unhelpful little specimen they could employ. I have phoned on 2 separate occasions to make orders. The 1st he didn't no stock levels and reluctantly said he would have to go into the yard to check. When I suggested if he could do that he failed to get back to me and then ignored my calls when I tried to chase it up.Obviously couldn't be bothered. The second experience I asked for some advice that he didn't have the knowledge to answer. Instead of finding someone that did he just to put me on hold and again ignored the return calls . Arnold laver it is beyond me why you have this lad fronting your business. These orders where easy over 2k. If you dont want the business I'll take it else where
Thanks John, we will let the Kidderminster team know!
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good experience with the Kidderminster branch, first time attending as I never knew it was there! Young smiley chap on the trade counter was very polite and helpful with a good knowledge of timber, many thanks
Extremely helpful staff member who took the time to offer alternatives for garden building cladding. Was shown actual planks and offered a small sample which I took with me. Currently working out actual requirements. Will be placing an order soon. R
Hello John, please can you let us know what went wrong for you when using us?
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1
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