Hello Daniel, we do apologize that we were not able to have someone out to meet you at your home at the initial appointment time. We strive to make each client feel valued and important. As we do have one team working in the whole West Michigan area, we can have conflicts arise and are physically unable to be in both areas around the same time. We did call prior to the estimate requesting to move it to a different day which you declined. Again, we do apologize for the scheduling issues. Thank you.
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DO NOT RECOMMEND! - Blew off a local customer for customers in Grand Rapids. Had an appointment with a sale rep scheduled and they even called back to move the appointment to an earlier time. Took requested time off work. Yeah they called 5 minutes before my scheduled time
We had our 60 ish year old hardwood floors refinished and they could not look better. The red oak is really pretty and looks like a million bucks. The guys were great working around our wheelchair access issues and they were very polite and did an amazing job. Estimate was spot on and would call them back in a heartbeat.
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