I had a 8:15 AM appt for routine oil change and to repair media computer malfunction for my 2018 BMW X-5. Service liason Lee informed a couple of times that download had reached a 98% completion rate and then it would start over. A driver dropped me off at a local eatery for lunch. At about 1:45 I was told that they would soon be wrapping things up and then wash my vehicle. Shortly I was told that download failed again and that it was moved outside so that they could trouble shoot remotely. At 4:45 Lee informed me that another failure had occurred and that I could go home 75 miles, and another appointment would have to be made. I asked for a loaner and was told that none were available. That seemed reprehensible to me. How could a luxury car dealership have a vehicle all day and never forsee that there was no resolution to repair and NOT be prepared to provide a loaner car? SHARP at this location has MINI COOPER, LAND ROVER and BMW and not a single loaner? It also seemed ironical that two showroom vehicles were removed at about 4:00. Where to and to whom? Be aware , this could have been you. I have no idea when repair will be completed or what compensations will be made. All I do know is that I spent all day at Sharp's and no repair made and then released into rush hour Friday nite traffic facing 75 miles of stress driving with a unknown repair future.
Not a bad place to buy a car but isn't a place I really would want to go to again. Bob Fairchild sold us a BMW X3 in late 2019 inclusive of the "Luxe" package where once a year they will do a very thorough detailing (clay bar etc. etc.), probably worth $300+ but when I called him a year after we bought the car to get it scheduled, he remembered us but conveniently not that he had offered this additional perk to us complimentary. (even beyond this I spent an additional $8k in extended warranties to cover the car on everything up to 100k in mileage). When I called there really wasn't even much attempt to take care of us, it was a clear conversation of I don't recall offering you this, I'll have to go request it and see, but then he never reached back out and I really didn't want to pursue it even further. Just decided I wouldn't really ever go back. I've bought 3 BMW's in my life the previous 2 were from East coast dealerships and with those purchases it was much more of an extended relationship than what I had with Sharpe. With those other dealerships there would have been zero question, it would have been bring it on in! We'd love to keep it nice for you once a year! Bottom line with Sharpe is if they have a great deal go ahead and engage but keep it entirely to best possible price you can get and don't plan on much past the actual transaction which is OK just know that going in.
Daniel, we are very sorry for the confusion on the Land Rover Defender you were interested in. We pride ourselves on being an honest and upfront dealership and by no means did we intend to mislead you. Unfortunately the vehicle was mistakenly displayed with incorrect pricing information on Cars.com that was not noticed until you inquired on the vehicle. This was a unique and unfortunate case which we apologize for!
1632149614
1
This dealer unfortunately just seems like another bait and switch outfit. Posted a great price online And when I informed them I was ready to buy, they simply decided they could get more money from the vehicle I guess and refused to honor the advertised price. I get these are crazy times but this was a demonstrator and the discount wasnt that significant. I cannot in good conscience recommend this dealership and would stay away if possible.
Latest articles
In our articles we impart a wealth of useful knowledge about reviews and ratings and online marketing. Learn how to run even more efficient operations.