Incorrect. You have to pay tax. Unbelievable. Also your PS5 had live roaches in it. You have bigger problems. State law means taxes are charged on almost all services, and goods. My daughter who is in high school quoted you correctly. The proof is in the ticket, and I was standing there when you dropped it off, I quoted you, I looked at your console, I was there each time you called about it listening to the call, and was standing next to my daughter when she called you back and got approval for the roach cleaning fee. You can see your bugs here. https://photos.app.goo.gl/JhjPYQhHu9y9DTvb8 Most places will refuse to repair a system infested with roaches, much less live ones. We did the repair in less than 24 hours in a holiday week with a labor and supply chain shortage of a live roach infested console. No one else in this town can do that. The entire ticket is below. There is also video of everything including you mistreating the night guy you picked it up from. Maybe you should answer you phone when I call you to discuss this as well. That is what an adult would do. Benjamin Hernandez posted 11/22/2021 5:31 PM Customer brought in Xbox Series X for HDMI port fix. Quoted $200 with 180 day warranty. Created by Tyler 11/22/2021 5:31 PM Tyler assigned this to Chris 11/22/2021 5:31 PM Ava posted 11/23/2021 2:50 PM Customer called asking for an update Ava posted 11/23/2021 4:21 PM Talked to customer about roaches, there are live ones. They approved of extra $25 roach fee and because of that it will take a couple more hours but should be done by today Chris posted 11/23/2021 5:09 PM Insect Kill & Clean Exterminated insects and cleaned them out Swabbed inside with all-natural insect repellent Cleaned Heatsink and fan Upgraded thermal ($25) No Video (HDMI) - Fixed Replaced the HDMI port Complimentary cooling upgrade and cleaning ($200) *Comes with a 6 month warranty (180 day) on HDMI* Total + tax = $243.56 Xbox Series X is tested and full resolution video through the HDMI port. Ready for pick up! Thank you for choosing Game Republik! *Physical damage to the port, lighting damage and roaches is not warrantied. Also please unplug during any lightning storm* Tyler posted 11/23/2021 7:46 PM Customer picked up. Paid cash. 243.56.
1637720254
1
They tell one prices and give you different prices when you come pick it up and hold your stuff hostage.
So brave putting up a fake review as someone who is not a customer during a pandemic. You are a piece of work. Karma will come back and get you. You clearly have nothing to do with your life, and it is sad.
1611104017
1
Reading through reviews and the owner responds to any poor reviews claiming they are just attacking him trying to use the pandemic as a reason why they should just be complacent with his poor attitude most of the bad reviews claim his employees are great to work with but he is not and based on his responses I definitely believe they are accurate
Thanks Phuong. Weird Billy wanted more hours this week to pay for rent. I have worked 80 to 90 hours a week with 4 days off to keep this place open during covid.
1617209624
5
Great customer service with Billy. Sad that he had to work over time. Highly recommended place for gaming and hang out.
If you need your controller stick drift fixed for ps5, I would look elsewhere. Was told they would be able to fix stick drift on my ps5 controller, but that wasnt the case. Got charged $35+ shipping (which isnt bad), but they put a cheap analog thumb stick that was no where close to calibrated properly(messed it up more than when i brought it in). I was told they would refund me, but never did. I had to get it fixed by someone on ebay, which he was able to fix it in a day and now it works fine. Honestly more disappointed in this establishment than anything.
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