Dear Mr. Carrier, Thank you for taking the time to share your review. We are happy to read that many aspects of your stay were enjoyable, but we do apologize that we did not fully meet your expectations. We will be sure to discuss your experience with our housekeeping staff to ensure every room is cleaned properly. We do hope to have the opportunity to welcome you again.
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Beautiful views, really cool historic building, staff was overall solid. Food at the high end restaurant was incredible. We got a room on the east side of the hotel and spend both nights tossing and turning because the bass from the night's events was so loud it rattled the walls, until like 11pm. Room was old and stuffy, but got the job done. Lots of dust and cobwebbs in the windows etc ..seems like for the money that could have been addressed. The worst part was the food poisoning I got from the fish and chips in the bar/grill near the arcade (not the cave, If I didn't have my kids I would have spent one of the nights at the cave, really cool place). Left early to go home and spend the day in bed recovering. I think I'm all set coming back.
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