Dear Jacob, We apologize for any inconvenience! We have thoroughly reviewed your conversation with Zack and Sam and we don't understand where you found our representative rude while we are known in market for quality production and outstanding customer service. We have noticed, they have given you 2 possible options to proceed further and avail a FREE Hard Proof Sample with no additional cost at all but unfortunately you were looking for everything FREE of cost, We hope you understand that no company in the world would do FREE boxes as per your specs and design. However, a company can never make all the customers/clients/inquirers fully satisfied! For readers information, we are Canadian based company having our production facilities in Canada, UK, Europe and Asia Region as well with the same fastest turnaround time and quality production. We wish you best of luck and success! Team BCB
1545216281
1
Do not use this company. Complete scam that only care about the money. They want extortionate amounts for a sample and won't provide anything to help a customer out. Pretty sure this is all based outside the UK along with the production. Please look at their reviews online before you waste your time and money or speak to any of their sarcastic, condescending and rude staff.
Do not buy from this company, I ordered boxes they got them wrong made me pay for more boxes they arrived damaged, marked up they say they are based in England the boxes come from packistan however returns go to Canada which you have to pay for. Couldnt get any money back worst company I have ever dealt with they are rude not professional and not helpful!!!
Thanks for your kind feedback. Look forward for more business.
1554813063
5
We bought these beautiful boxes last November and we love them as well as our customers, the quality of the product was good. We were very pleased with this investment and we are going to do it again this year for sure.
Thanks for your kind feedback. Look forward for more business.
1561633589
5
We needed some luxury boxes made up for a very expensive gift. We only needed two - a bespoke order, for a low print run. Best Custom Boxes not only had excellent customer service (thank you Chris!) but also delivered everything to our specifications and on time. Great value for money. Will use again!
Hello Adele, Thank you for sharing your concern here, but we have never worked with you in the past on any packaging project according to our records. Moreover, we have been working in the packaging industry with many potential clients for over a decade and have always passed to satisfy them in their needs. Such in-genuine complaint is considered as an act of defaming Best Custom Boxes. So, please quit doing such comments here, because this statement is in-genuine and your question doesn't even make sense.
1622138130
1
Truly awful company. STAY AWAY. We requested a quote from this company for our product packaging, they could not meet our specification so decided to go with another company. We thanked them for their quote and time and then received the most unprofessional, rude and aggressive email in response. The use of bold and capitalised font in attempt to ridicule us was also used.
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