I was a client of theirs for a few years until they switched staff and absolutely shafted me out of a $350 charge to upgrade my Wordpress site. I didn't even know I needed to upgrade my site, they actually approached me and said I needed this service... ok, go ahead you're the experts and I trusted them. They weren't able to update my site but still charged me the $350 and refused to refund it, saying they "had put a lot of hours into it". Ummm, really? Whose fault is it that you wasted your time? Who's the expert here? Why should I pay for nothing? I got nothing. I was floored they would treat a longtime client this way. I tried to reason with them but got the cold shoulder, they had my money and that was that.
Honestly, I would NEVER do business with them again!! My experience was horrible. The quality of the ad was poor and generic, and I ended up having to work with the manager directly. It ended up being mediocre about 3-4 drafts in, but far from impressive or catchy. They guarantee a check in call 3 weeks in, which I never received. The manger Jordan Polly said he would call after two weeks, but that didn't happen either. I told them I would commit to one month, then decide from there. Next thing I knew, I was charged for an additional month and they refused to reimburse me, stating that I had to cancel 3 days prior. What terrible customer service! I only received 3 page likes based off of their ad in the entire month! I can easily get more than that on my own, and certainly more if I am boosting ads. They claim to be transparent, but you don't have access to the back end information the way they do, and nothing is explained properly the way they promise it will be. They literally robbed me of $100 without my authorization and weren't accommodating in any way, shape, or form. I'm am disgusted at the way they run their business, as I would never treat anyone with such disrespect. This is the worst experience I've ever had with a company of this nature. Save your money and invest elsewhere. Brandefined is the worst!
I paid for a facebook service, they were to post weekly on my page, they failed to do it. I paid $1500.00 for a year. I had to cancel because they failed to make the post, now I want a refund and Chris Guy tells me he can not refund the money because it was turned into credits and the credits can only be used internally. So I have no facebook ads and now I have no returned money. I am going back to my credit card to file fraudulent charges and hope to get my money back.
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