I usually never leave negative reviews but I feel I have to. I placed a small order that I needed to have done in a few days. They initially said it couldn't be completed until the following week but later assured me that it shouldn't be a problem to have it done between 12pm and 4pm (close) in a few days. They said they would email me proofs before processing order. I waited for the email and never received it. I called the day I was supposed to pick the order up and they said they never started the order because I never approved the proofs. I stated I never received the email and they insisted they sent it and to check my spam folder. Nothing. They didn't claim responsibility what so ever for this and acted like I was in the wrong. Now my order was small compared to what they normally get. Was I not prioritized because it was a $24 order? Hard to say but I made it very clear I needed this by the close of Thursday and they had me thinking it would be done. They were nice to talk and helpful but terrible on communication related to business. Either they sent the email to the wrong address or not at all. Either way it ruins the ceremony I had planned. A follow-up email or a phone call would have been nice since I obviously wanted and needed the product. I could have bought the exact same product online for exactly 50% less but decided to stay local to support businesses. Won't make that mistake again.
Went into store and asked for 2 simple shirts to be made. Not only was the lady rude but said no way that could happen by Christmas. Didnt even smile or helped out. Never coming back here again.
We could never rave enough about how amazing this company is! They went above and beyond the call of duty several times for us and the service is always prompt and they are very polite and patient. I would recommend them to anyone looking for any sort of branded apparel! Keep up the great work we look forward to our next order!
Haley, we take your feedback very seriously at Active Edge Apparel, and regret that you have had an unsatisfactory experience. We know your circumstances and are working very hard on your behalf to get to a satisfactory conclusion. Thank you for your patience.
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