Hello, Alexandra! I am so sorry about your experience. Unfortunately, we had been experiencing significant shipping delays because of the severe weather across the country which was outside of our control. I apologize for any inconvenience this caused!
1614629812
1
I never received the kit!!! When I called for a refund they responded that they were not responsible for the delivery!! I real scam.
Jennifer, we are sorry to hear about your experience and for the delayed responses. It looks like someone from our customer care team was able to reach out, but if there is anything else we can do, please let us know. We would love to hear from you at [email protected] with any additional feedback.
1608128372
1
Never got my results!!!! Paid the money, followed the instructions on the paper and no results!!!! I tried to email and call the company on many occasions. When you call it goes to a voice mail, I left messages and never to spoke to a person! As for the emails, all I got was a canned response. They promise to have the results to you in 48 hours....that is far from true. I havent been able to work. It is completely unacceptable!!!! Im NOT sick just following the State travel order so very frustrating!!! Maybe someone at Empowerdx will read this and get back to me, I wont hold my breath!
Chirine, thank you so much for your review of empowerDX! We appreciate you taking the time to leave a note about your experience and look forward to serving you in the future.
1612840326
5
This is my "Go To" At Home COVID-19 Self Collect Testing Kit! I ordered my kit on 1/5/21, received it on 1/6/21. Once you open the kit, the instructions are clear on what to do next prior to self collecting. Prompt and as promised on time results. Awesome Turn Around Time and not to mention great customer service and care! Thank you empowerDX!
Karol, thank you so much for your review of empowerDX! We appreciate you taking the time to leave a review and really appreciate your feedback! We look forward to serving you again in the future.
1613745787
5
I am highly recommending the empowerDX Home Testing Kit to everyone who needs COVID-19 testing to be done fast and reliably. The entire process of getting this test to be done is fast and the instructions are very clear.
Hello, Richard! I am so sorry about your experience. Unfortunately, we have been experiencing significant shipping delays because of the severe weather across the country last week which was outside of our control. I apologize for any inconvenience this caused!
1614118318
1
Advertised as suitable for air travel, however test results did now arrive within the 72 hour threshold required by all airlines and destinations.
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