Hi Buck, first off, thanks for sharing your feedback. We're really sorry that your stay didnt meet your expectations. We will use this feedback to make us better and ensure this doesn't happen again. Sincerely, Tundra Lodge
1652711896
1
Room was very nasty, carpet looks like it wasn't vacuumed in weeks. There were balloons on the side of the couch and empty kids drinks under the couch cushions! Opened the fridge and there was still food and drinks in there and a bunch of alcohol in the freezer,! Stained bed sheets and hair on the pillows. There was still makeup and chapstick on Sink counter. Looks like they made the bed and walked out! Definitely not worth 250 a night! Good luck calling the front desk cause the phone don't work!
Hi Todd, thank you for writing a review about your experience during your stay with Tundra Lodge. We are sorry to hear your experience was not up to standards, we care currently experiencing high call volumes due to Spring Break. Thank you again for your review. Sincerely, Tundra Lodge
1648735158
3
This place is probably great for kids and birthday parties. We were there for a wedding. A lot of kids running down the halls jumping at night just a little too much. Saw other review that mentioned dirty carpets, bathrooms are in need of some work, phone did not work (called the front desk via cell phone). Same here. Generally ok but if not for the wedding would have not stayed there.
We appreciate your review and are sorry to learn that our customer service has fallen short of the level you deserve, we apologize for the confusion in dates for the waterpark. We will use your feedback to make us better and make sure this does not happen again. Sincerely, Tundra Lodge
1649087145
1
UNBELIEVABLE! We made reservations with a TUNDRA LODGE employee (not a third party). We were told our price included water park passes, etc. & that the water park was open blah,blah, blah . Excited to finally get here (after driving 4hours) just to be told the water park is CLOSED every Monday, Tuesday, Wednesday, for the rest of the month of April. WHAT!!!! The front lobby was trashed, the bathroom was trashed and the parking lot was a mess. This place has obviously gone down the drain! Extremely unorganized! I advise making sure the water park is open before making plans to stay here! The staff did not seem to care that our kids were upset and very disappointed. DO BETTER Tundra Lodge! ****We ended up staying at the Hilton. Their pool was open and the kids could swim. Much cleaner too.****
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