Pressandreleaseprinting reviews

1565190656

sharan johnson

google

Hi Sharon, We're so sorry to hear that we couldn't connect. I checked back through our messages and we have not received any from you. To best ensure that we get back to you, please email us at [email protected] and an account manager will reach out promptly. Best, P&R

1565194859

1

They never called me back , I left messages and my phone number.

1582579619

Estefana Ramos

google

Hi Estefana, we apologize greatly for the lapse in communication and the resulting inconvenience caused to you and your colleagues. Customer service is something we take very seriously, and at no time was it our intention to dismiss or disrespect you. When mistakes happen, we do our best to find a suitable solution that is within our capabilities. Best, Travis Although we do our best to be as clear as possible about our turnaround times, and fees associated with them, this is something we can improve. The quote Kasey initially sent on 2/11 stated our standard turnaround time at the bottom, but she should have informed you there would be a rush fee associated with this order, since you were already needing it in less than 10 business days. Furthermore, we take full responsibility for not getting the mockup over to you the following day as we said we would. Unfortunately our designer was out that day, so it was delayed. We shouldve had this to you when he returned the following day on 2/15, but to be fully honest, we forgot to add it to his queue, so it was not completed. This was an honest mistake, that ultimately caused delays in the project. When you followed up on 2/20, Kasey mentioned having to charge you a rush fee. Rush fees are standard policy for our company, as well as many similar companies, for orders that are needed in less than 10 business days. Kasey genuinely wanted to make the deadline, and felt bad about the lapse in communication. Our typical rush fee wouldve been 50%, however Kasey reduced it to 30% to accommodate. Im not sure she mentioned this, but I wanted to. We're happy that we got the chance to speak with you this morning and learn that you found another shop in the area to fulfill your order in the needed timeframe. We hope your assembly goes well and that your shirts are well-received

1582666481

1

I hate leaving reviews like this, but I don't know any other way to alleviate the disappointment and frustration I experienced with Press and Release. After my exchange with the Account Manager, Kasey, I feel disrespected and don't really feel that they care much about earning the business or trust of new customers. I inquired on creating shirts for my co-teachers and myself on 2/07/20 and was super excited to hear that they would offer us a 10% nonprofit discount for our school shirts. After I immediately shared the sizes, I was given an awesome quote. Kasey told me that they would get back to me either with a mockup or with the organization's design (this would take waiting time) on 2/13. I asked if we could get them by 2/24 and they quickly responded that they could "make sure to get them to you by then!" A week passed and I heard nothing from Kasey; I didn't receive a mockup or a link for payment. I sent a follow up email on 2/20 because the deadline was quickly approaching and my colleagues had been asking for their shirts and making plans to wear them for the assembly the final week of Black History Month, 2/27. Kasey quickly responded and apologized that her last email didn't go through and as result, they couldn't get the shirts by 2/24, and we'd have to pay a rush fee to get them delivered to our school by the morning of 2/27, the day of the assembly. If we opted to not pay the additional fee, we'd have to wait until at least March 10th. I was able to speak on the phone with Kasey during my lunch break and she kindly sent me an email offering 30% off the rush fee. I wanted to make sure they would be able to drop the shirts by 8:15 on 2/27 before asking my colleagues if they were willing to give me even more money and be receiving the shirts three days later than anticipated, so I called again with no luck, left a message, and sent another email asking about the 8:15 delivery time. Instead of returning my call to offer solutions and help me get the shirts I'd been promised, I got a short email with her saying no, they couldn't make it by 8:15. I would have felt more valued if the rush fee would have been waived, even if shirts came later than 8:15 on Thursday. As I already stated, I'm sad and embarrassed that I have to tell my colleagues that I put my trust in the wrong screen printing company. I don't recommend them and hope to find a more reliable company to work with in the future.

1597848654

Jen Benson

google

Hey Jen, thanks for the review! We cannot thank you enough for trusting us with this project year after year. We look forward to working with you and printing t-shirts for your event every year. Thanks so much for your continued support and commitment to working with small businesses like us. Cant wait to work with you again soon! Best, Travis

1597852646

5

Travis and Press and Release have been incredible to work with over the last few years. Each spring we host a sizable annual event and require a tight turn around time for t-shirt printing and shipping. Each year Travis and his team have ensured our t-shirts are high quality, beautifully printed, and arrive prior to when we need them.

1642088526

Larissa Gaul

google

Hey Larissa, thanks for the review! So glad we were able to bring this killer design/vision to life for you. We appreciate you trusting us with your first merch drop for your small business, and we look forward to working with you on other fun projects in the future. Best, Travis

1642104285

5

I was recommended to work with Press & Release / Travis through a friend, and I couldn't be more pleased with my experience. They were super responsive, quoted accurately, and the quality of the product is incredible! This was my very first product for my small business, so I felt a lot of pressure to make it perfect for my clients, and it totally delivered. I'm already discussing my next project with them!

1634856970

Julie Strittmatter

google

Hi Julie, thank you so much for the review! It was an absolute pleasure working with you, and I look forward to doing so again in the future. Best, Kasey

1638818557

5

Kasey from Press and Release was incredible to work with. I have a small yoga business and recently relocated to Philadelphia. Finding someone to print shirts of supreme quality at a good cost was very challenging. She helped me find garments that were sustainably produced and of good quality. I was pleased with her communication, the mock ups, the turn-around time, and the print quality. I recommend her to anyone!