Thanks for your review Sonny. As a small business, we take all claims very seriously and responded to your messages within minutes of receipt. Unfortunately, we were not able to authorize your replacement since your claim came in 17 days after delivery (we allow 5) and you mentioned the box had been discarded sometime before you went to use the book. In addition, based on the photo you posted, you would have immediately seen the damage once you opened the box.
1604439708
1
I ordered a video book with LCD screen. I received and didn't immediately open the package the product was in and when I decided to open it a few weeks later: the screen was shattered. I asked for an exchange for a new one and was told that too much time has passed (17 days) This is no way to treat a customer. Do not do business with these SCAM ARTISTS.
Unfortunately we did take a bit longer on your Ketubah. Our Art Department tried to use the blurry PDF we originally received from you. Thankfully with the new PDF, it all worked out and you received it well before your wedding. We do try to respond within 24 hours but sometimes on weekends, when it our time off, we do not respond immediately.
1604439840
1
God awful service. Rude. Uncommunicative. And they lied to me over and over. Good luck with these swindlers
Excellent service. Marilyn is great helping customers, especially with people like us that are not so young, We are celebrating our 50 years anniversary Thanks my invitations turned so beautiful and I am very happy
You were inquiring about a service we do not provide and we offered estimates of what it might cost. This review should not have been written.
1604439889
1
The most appalling prices I have seen with my eyes. DO NOT LASER CUT HERE. 100 dollars an hour is outrageous!!!
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