ResiPro reviews

1569440197

Phillip Rucker

google

2

I give two stars instead of just one because of their hvac technician's attitude. WRI Property Management took 3 days to arrange for an hvac technician visit in >90 degree weather, causing the temperature inside to average around 80 degrees. WRI did not display any urgency or care when I called them despite this being a maintenance emergency. Then after the 2nd technician's visit, the a/c failed again!!!! So I contacted a local vendor named BenLe who showed up and had our A/C blowing cold in no time. What disappoints me is that I had to pay out of pocket ($215), run up our electric bill, and take time away from work to have a non-ResiPro hvac tech fix something in one swing. Our house was not-habitable during this a/c outage due to the heat and WRI did not show an ounce of urgency in speaking with me or handling the issue. I do not recommend!

1562337131

Lisa Fox

google

Thank you for reaching out Lisa. We are sorry to hear that you are dealing with these issues at the moment. We want you to know that your satisfaction is our top priority and we never want anyone to lower their standards based on a poor experience. Our team is working closely with the vendor to get the work property estimated and scheduled. If you have any further questions, comments, or concerns please get in touch with your regional property management. They can provide you with the most detailed and up-to-date info on your maintenance orders. Thank you.

1562787388

1

We are renting a house with WRI and of course we have to go through Resipro for our maintenance needs. If I could give 0 stars, believe me, I would. For 11 days we have been without A/C. We submitted two maintenance requests (one on Tuesday and another on Thursday) we hadnt heard back on any of these so on Saturday we called their line. It wasnt during business hours so we were directed to the emergency hotline as no A/C is specifically listed as an emergency. My husband and I called 3 times on Saturday, each time we were directed to an answering machine because all of their representatives were busy....yeah right, no one was there and we never got a call back. Monday morning we waited to receive a call and never got one. Finally, my husband called and was told that they were having issues getting in touch with the vendor. Then magically 45 minutes later, the maintenance man was at my door. He stated that he had not been contacted until 30 minutes before his arrival. He tried to clean out filters and such, then tells me to call him if there is still an issue. I call the next day, he sends someone out to look. The entire unit needs to be replaced, he submitted a change order and three days later it still has not been approved. I get that its the Fourth of July weekend but this should have been taken care of last week. I called the emergency line again today (July 5th) and I am instructed to leave a message as all of the representatives are busy. Well I know how this goes, this means my work order will not be approved before the weekend, I will have to wait until Monday to call to actually speak to someone, then I will have to wait for the maintenance man to be available (hes fantastic, no issue there), we will have to wait for a new unit to be installed, and it will have been well over 2 weeks that we have been living in a home that has an inside temp of 80 degrees with no ceiling fans. Its too hot upstairs to even go up there. I work from home and my office is up there, not to mention our bed is upstairs. We cant live in half of the home we pay good money for. This is not our first issue with this company and maintenance issues. We had an exposed wire in the basement and the change order was not approved in a timely manner. Our electrician fixed it without an approved change order because the house was in danger of burning down (we have pictures). We also had an issue getting a garage door fixed. Nothing is done in a timely manner. Whats worse is that there is no representative at the emergency line, what if someone had a tree fall through their house?! I fully expect the company to respond to this review saying they would like to discuss these issues further. So yes, I would love that opportunity. Give me the number to call and I will call it. I fully expect no one to answer. Im ready to move out. This house sat vacant for 3 months, good luck finding another tenant.

1569515965

Kamiya Royal

google

5

What an innovative company who provides timely and efficient maintenance and service to its clients

1559585803

Lenard Skinner

google

We couldn't have said it better ourselves Lenard! We view all our clients and vendors as a mutually beneficial partnership and our management team works hard to make sure this stays the biggest part of our culture! Thanks again Lenard.

1559593481

5

The people are very friendly from my experience so far, and respectful. I like how they want the best for there clients, and won't settle for less

1654195495

Shaniece Llera

google

1

Weve been renting from them for 3 months now and moved in with the smart lock not functioning. It still doesnt work and no one has been out to fix it. Ive sent numerous emails and messages. They call back say they will reach out to the maintenance coordinator and I never hear from them. This is a safety issue!!!! I have seen all the bad reviews and decided to give them a chance. But this is so wrong! I bet if I stopped paying my rent they would call asap!