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BMW Seattle
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BMW Seattle reviews
Information about BMW Seattle
4,51
101 reviews
The opinions come from external websites
Last update: 10.11.2023
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https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURHLTV2aG9RRRAB!2m1!1s0x0:0x1ef7fce059903fb9!3m1!1s2@1:CIHM0ogKEICAgIDG-5vhoQE%7CCgwIw4_QjQYQiJ-52gE%7C?hl=en-US
Berney Leon
google
https://www.google.com/maps/place/?q=place_id:ChIJB9JZ-pdqkFQRuT-QWeD89x4
Berney, we appreciate you taking the time to write this review. It is of the utmost importance that we provide each of our guests with an enjoyable experience and we regret to hear you feel your experience doesnt reflect those values. We were under the impression that we did everything we could to make your experience as smooth as possible by completing the repair to our best ability with the resources we had, as well as communicating there would be a warning light on the dashboard. We would never put our customers in an unsafe vehicle. We would like to assure you that we are always open to communication and if there is anything else we can do to alleviate these issues for you please contact us at your convenience. Sincerely, Shannon Travis | Service Manager
1639577503
1
One of the absolute worst customer experiences I've ever received. Took my car in to get an oil change and diagnose a headlight misalignment. The service advisor Trevor was terrible to work with. I told them I had a dealer's warranty and CarMax care and he said he can't wait 45 mins on the phone with the dealer and for me to make sure the right people are available to contact. First of all, when a customer provides the right paperwork it's your responsibility to call the dealer yourself. Additionally, they all want to use text versus call or be prompt about their responses. He originally quoted a day and then after I followed up the next day said he needs the car to be in the shop for a week and there is no loaner or rental cars provided to me. I could not commute. I told him if no loaner car, I need it back as I was traveling. He agreed but did not respond as to when I can pick it up. I follow up next day and get an autoresponse that he's on vacation. Is this how you treat your customers? I had to call the center again and ask about the status and the person on the phone mentioned my car work was done and ready for pick up. I go today to pick up and the reception person confirms all my work is done. I get on the HIGHWAY and get a notification that my headlight is misaligned. I call the center again to be just routed to voicemails and no help. This is unsafe and illegal. I will absolutely be reporting this to BMW and do not recommend going here with your vehicle for any service. Absolutely horrendous.
1641506033
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNtdmFXaWZnEAE!2m1!1s0x0:0x1ef7fce059903fb9!3m1!1s2@1:CIHM0ogKEICAgICmvaWifg%7CCgwI8cndjgYQ8Ia7zwE%7C?hl=en-US
Thomas Hendrix
google
https://www.google.com/maps/place/?q=place_id:ChIJB9JZ-pdqkFQRuT-QWeD89x4
Thank you for sharing your experience with us. We strive to ensure an excellent experience and we want to learn more about what took place. Please contact us at your convenience. Sincerely, Shannon Travis | Service Manager
1641838634
1
The service department is completely unwilling to provide any information over the phone. Specifically the phone goes to a receptionist with no interest in doing their job, who forwards you to a Service "Representative" who would rather not be reached. Good luck timing any pickups if you're not waiting in the lobby.
1645624890
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNXeXZXMDVnRRAB!2m1!1s0x0:0x1ef7fce059903fb9!3m1!1s2@1:CIHM0ogKEICAgICWyvW05gE%7CCgsIuvzYkAYQwKvSSA%7C?hl=en-US
Gordon Halverson
google
https://www.google.com/maps/place/?q=place_id:ChIJB9JZ-pdqkFQRuT-QWeD89x4
Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, Adam Newbold | General Sales Manager
1646082778
5
Outstanding customer service! Benson Yim was very helpful in the purchase process and kept us up to date as our X3 was in transit. Rachel OSullivan was very thorough in guiding us through our financing options.
1634067672
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUQ2LTgySmV3EAE!2m1!1s0x0:0x1ef7fce059903fb9!3m1!1s2@1:CIHM0ogKEICAgID6-82Jew%7CCgwI2MmXiwYQ-NTHnQE%7C?hl=en-US
Ting Gu
google
https://www.google.com/maps/place/?q=place_id:ChIJB9JZ-pdqkFQRuT-QWeD89x4
We appreciate you for taking the time to give our dealership such an excellent star rating. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know. Sincerely, Adam Newbold | General Sales Manager
1634329804
5
We are currently leasing a BMW suv that's ending this month. Ashraf Aried who is the agent from BMW seattle site and had contacted us half year before our lease end for the options we have when the lease is end. He was really nice, patient and able to give us useful and insightful advice. We had great experience with him and now we are leasing the second car from him.
1644893835
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNXNElEc21nRRAB!2m1!1s0x0:0x1ef7fce059903fb9!3m1!1s2@1:CIHM0ogKEICAgICW4IDsmgE%7CCgwIi62skAYQgNrH_wI%7C?hl=en-US
mike strong
google
https://www.google.com/maps/place/?q=place_id:ChIJB9JZ-pdqkFQRuT-QWeD89x4
Thank you for sharing this review regarding your experience with us. Id like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Adam Newbold | General Sales Manager
1645117402
2
inquired about a vehicle listed on the website to find out the vehicle had yet to go through the saftey inspection, a week later its discovered that it has to go back to the manufacturer's dealership for work. why post a vehicle that you cant even sell? at this point it would be much simpler for me to fly out of state to buy what i want and drive the 800+ miles home.
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