I'm afraid I won't be rushing back. I have no doubt that the staff are very knowledgeable and one member of staff was very courteous. However, on another visit, a different staff member spoke down to me and I had the impression he was trying to belittle me, in fact, he was borderline rude. Not a great approach if you intend to gain repeat business.
Have been here a few times now as I always make a point of at least window shopping this store when I'm in York. The staff are always friendly and well informed but unfortunately never quite seem to have what it is I'm enquiring about. Either they are waiting for stock or just sold out?! It won't stop me from having a look though and generally this is a great,albeit relatively small, shop to look and purchase your camera based equipment.
Disappointing level of customer service. I went in looking to purchase a memory card and possibly a lens. After a few minutes I was acknowledged by one staff who was on the phone. The other finally asked what I wanted. I simply asked if they had any other memory cards to which he was abrupt and tried to tell me the Sandisk card I wanted didn't exist. I found him rude and unhelpful and he didn't even know his product. I didn't even bother asking to look at the lenses.. I will go elsewhere.
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