Lindsey, we apologize for the extra time it took to complete the upholstery of your womb chair, as this type of chair requires a longer service time than the typical dining room and kitchen chairs. The spring and summer season is our busiest season and we wanted to be sure to have the work completed by one of our upholsterers familiar with the job. Please let us know if there are any further concerns. We have truly appreciated your support and hope you will considering using Foam N More.
1559582154
1
We have used Foam n Mores services many times and recommened many people to them. But they have recently lost our business as it took them five times longer to complete our order then originally expected. They never called or informed us of any of the delays. We would come to Foam n More expecting to pick up our order and four times in a row they hadnt started or completed the job. Each time they said it would be ready in two more weeks. It was very disappointing. Overall their craftsmanship is great but their service is not.
Thank you Ian for the 5-star review! We appreciate the business!
1648553741
5
Great, responsive company. Got recommended a cost effective product from sales rep that didnt work well for my application, but they resolved this issue rapidly. I got the second product that was perfect and just paid the difference in cost of the two products. It was learning experience for everyone and they were easy to work with the whole time. Quick shipping was nice too.
Ordered high density foam to replace the couch cushions myself. Shipping was fast and the foam arrived as described. Saved me from having to replace the sofa, so I'm very pleased!
I am very sorry for the problem that this has caused you. For this order we did ship within 2 days once the payment was made. I am not sure if he called earlier and gave someone else his payment information. If this is true I apologizes for this situation and it will not happen again on your next order.
1575655951
3
I am hoping this is an isolated incident, as these things happen even to the best of the best, however we submitted an order via email which was "lost". I contacted them to inquire on the status of the order, which was what prompted them to realize it had not been processed. This was a week after the original submission. They did process the order which would be ready to "ship in 2 days" and requested payment before they could activate the order. I submitted payment via credit card over the phone. Four days later, I had to call back and inquire the status of the order again. Mind you, this is already a week and a half after we needed the order processed to begin with. The order was still sitting at their facility. I was told it would ship out the next day for a delivery date set four more days out. After communicating my need to expedite delivery two times, after they had neglected to process the order for an entire week, I was offered the solution to pay for expedited shipping myself and also was assigned part of the blame for the delay. Apparently when calling to provide credit card information on the 2nd of the month, it does not clear their system until the 3rd of the month. Again, apparently, this blame is assigned to me. Complete failure to properly process an order. Complete disregard for a customers needs. Absurdity in blaming a customer for your shortcomings. I followed all proper procedures in a timely manner. However, they cannot offer to cover the expedited shipping even though they lost my order for an entire week. Also, it's my fault their credit card batch doesn't post until the next day.... Poor poor poor service for such great quality products.
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