Jaylen, thank you for your feedback and thank you for taking the time to speak with our general manager. We hope to see you soon.
1651526279
1
Recently purchased a used vehicle from kendall, sales staff was great, however due to lack of work ethic and honesty. the pre owned inspection they claim to do was not done properly, or at all. Within 24 hours of having the vehicle it broke down with multiple faults. Many of which could have been solved before the sale if inspected properly. 2 months go by with many set backs, and an extreme lack of communication having to go to the store to get any sort of answers, but the answered received were filled with excuses after excuses per the service manager. I receive my vehicle back and as im driving home it goes into a limp mode stating engine power reduced due to high engine temp. Nearly getting into an accident because of the situation less than a mile from the dealership. Come to find out my vehicle was 7 quarts low on coolant, after they did "2 months worth of engine repairs."
We know you have been in contact with our service manager and hope that we have been able to resolve any issues you may have experienced. Please let us know if there is more we can do to help.
1638465045
1
Call many times they told me they will call me back but they didnt . I call them Ask About my car and they Transfer me with somebody else then didnt see my car Until later on my car they told me to do a schedule for another day I did that and I still have the same problem didnt see my car Im very Im happy about this and they will be in my car here
Christopher Anderson, we're glad to hear you enjoyed your visit.
1644865479
5
My wife and I had a very good experience here. We were helped right away, also we got the numbers we were looking for with ease. I will definitely recommend this place. Our salesman, Bryan Garcia is an awesome guy, very knowledgeable and extremely relatable.
Thank you for bringing this to our attention Eric. We will use this feedback to help improve our service in the future.
1621274283
3
Man, these guys were swamped with limited vehicles to choose from. Not the dealerships issue. This is supply issues from the factory. I would give any Fairbanks new car dealership an average rating. They just don't have the hustle of what you find in the lower 48. Very limited competition to make them have an "A Game". They live by the theory, if you don't buy it, someone else will. This truly is a problem in an area that services car sales for an area the size of New Jersey. Lived here over ten years and there is no salesmanship drive.....
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