Great work, Terrible experience. I delt with Tom who made promises he didn't keep, told me that my order was in production when it wasn't, and failed to stay in contact with me on simple things like invoices, estimated duration of production etc... After 3 weeks of this I went to the shop to pick up the apparel I dropped off to get embroidered & printed. I spoke with Tom again who said that if I take my apparel I'll have to start this process all over again with a new company as almost a threat. I smiled and said gladly. *On a side note this is 1 employee I consistently had a poor experience with. I've talked with other employee's who have been very helpful and know a thing about customer service. Unfortunately I had to deal with this one. I won't be returning or referring the 9 other people I know looking to start printing.
I had done business with Jim for several years. He was great and always let me run a little bit of a tab to be paid off. He handled my online sales as well as physical bulk needs. He was so good we even brought him in to do on site salesatr our annual festival. Everything was great until my online store started generating more money than I had owed on my tab. He showed up to our est and sold unknown amounts of shirts with our logo, never giving us our cut or communicating the numbers sold. Despite multiple requests to settle up on our e-commerce, he reuses to do provide accounting or pay us our take. He only makes promises that his accountant is "on it". Next step is Yelp, then the Better Business Bureau before filing an all out small claims suit against this company. It really saddens me to do such good business for so long only to piss it away.
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