Hi Erik, Thanks for your feedback and we apologize you've had a negative experience at Grow. We did temporarily remove one-click metrics features as we overhaul the experience to make it better and much more powerful. To offset that, we did offer service hours at no cost to help build metrics and dashboards on your behalf. We received your cancellation request and your account will be cancelled per the communication with your Account Manager. Should you have any other questions or feedback, please dont hesitate to contact [email protected].
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We signed up for grow about 18 months ago to provide our clients with detailed analytics for marketing and automation campaigns we were running for them. The system was easy to use because they had pre-built one click metrics that made it simple to use. You could build each metric manually but it required more of a dedicated programming minded employee to do. A few months in, they changed the system and removed the functionality making it difficult to use the system. It is very cumbersome to try to build custom metrics and not very user friendly. After struggling for months and having to dedicate too much time we decided to cancel. This is when everything changed for the worse. Reaching out to our rep because like reaching into a black hole. No response, delayed responses, little explanations, and here 3 months later still trying to cancel the service. To me it speaks to the integrity of the organization, the behavior once you try to leave. I think there are much better services out there that wont treat you like a number. Our experience has been very negative and I would not recommend them.
They have a lot of potential but still a long way to go and don't seem to know how to get there. The product has a lot of bugs and lacks some key features that are basic in other products at their price range. Be careful of their contracts. They will lock you in and even if they app has major issues and it's their fault, they won't do anything to help you out to make it right.
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