Maid Brigade reviews

1608079946

Curtis Staggs

google

Hello Mr. Staggs, we do not have any record of servicing anyone with your name. I would like to please speak with you so we can resolve any issues. Thank you so much. 775-446-0461. Todd Rich Owner Maid Brigade of Northern Nevada

1608081249

3

1620160459

Liberty Warrior

google

We are very disappointed that we could get the oven completed, it was getting later into the evening and it was communicated that the inside of the oven was not done. I am surprised by this review as you called twice, once during the cleaning and then afterwards to positively comment on how hard the team was working to clean the apartment. During the second conversation, there was no concerns brought forward. Again, I apologize that there was an issue with your landlord, we did everything we could to meet your needs.

1619191780

1

We hired Maid Brigade to do a final cleaning of our apartment after we moved out, we stated to the cleaner that it had to be move-in ready, as per the landlord. Cleaning cupboards refrigerator, stove, oven, bathrooms and linoleum floors. After paying $209 for 5 hours of work, we checked up on the cleaning 2 days later as we had to drive from Fallon to inspect the apartment. we found the cupboards had not been cleaned nor had the oven been cleaned. We hired the cleaning service because myself and my roommate are both medically disabled and unable to do the deep cleaning on our own. We had already done vacuuming and a basic clean and we're hiring a carpet steam cleaners to professionally clean the carpet. Maid Brigade cleaning lady, vacuum the carpet anyway wasting valuable time on a carpet that was going to be professionally cleaned, instead of cleaning all the other critical parts of the apartment we had expressly stated as per the landlords instructions in order for us to get our deposit back. We spoke with Todd asking him if anything could be done as we were handing the keys back over to the landlord the date of our inspection, Todd apologized and said we paid them for the time spent on the job, not for the types of cleaning that needed to be done on the job, no partial refund was offered, no solution was presented, to say least, we won't be calling on Maid Brigade again for any type of cleaning jobs.... Update 04-23-21 @1:27 pm. @Todd My roommate was the one that left of the good review via telephone the day the cleaning lady was doing all her hard work stating he appreciated how hard she was working and she was doing a great job, while she was doing a great job on the places she was cleaning. However she failed to finish the job, presumably because she was being pressured by the boss to wrap up the job so they could go home as it was late, around 6:30pm I'm guessing. As she was constantly being called by Todd and being hounded about getting finished and pressured to wrap up the job, the job was wrapped up without being completed. During my roommates walkthrough with the cleaning lady, they opened the oven door and never bothered to turn on the lights to see how dirty it really , as it was getting dark, but she did state to my roommate that the oven was pretty clean already and didn't look like it needed anything done to it. No mention was ever made that she wasn't able to get to it at all, and no mention was made about the dirty Pantry cupboard not being cleaned and having some kind of food residue left on one of the shelves. The shelves in the pantry were left completely untouched. Better communication from the administration and employees of this company would probably be a good thing, keeping the story straight with customers would be an even better thing. None the less, we spent $200 on a job that was not satisfactorily completed, or completed to move in standards as required by our landlord. Now it's in the landlord's hands and we'll see if we hopefully do get our deposit back based on the state of cleanliness. Perhaps better scheduling and allowing your staff a reasonable amount of time to complete the full job or adding an extra hand to help her might have resulted in a different outcome and this conversation not taking place. As far as the work the maid did, she did a good job cleaning, our only complaint is the job was left unfinished.

1638493099

Maureen Kody

google

Thank you Maureen, we greatly appreciate the feedback!

1638538476

5

The Maid Brigade was recommended by a friend and I was so impressed with the company & their work that I signed on with them too. The owner is responsive and really cares about the customers. The team is efficient & professional. Highly recommend.

1611624173

Calder Chism

google

Thank you Mr. Chism, greatly appreciate the positive feedback!

1611677470

5

Happy to have this new local business available for regular cleaning and for the extra peace of mind of the disinfecting deep clean during COVID. The Brigade showed up right on time, did a great job on the house and were courteous and professional. I would recommend them highly to anyone. Well worth the price.

1650492950

Marie Kissinger

google

Thank you Marie! We look forward to working with you in the future!

1635266038

5

Maid Brigade does a phenomenal job of cleaning our office space. The crew is professional, friendly and so thorough, we highly recommend them!