Swann Security reviews

1407180247

Angel Oking

google

3

C'est bien

1640885542

Edward Pe

google

1

I paid $2000 Installation and after everything go bad in like one months when I called them they dont do nothing just dont buy this company anymore

1488993179

Richard Stoner

google

5

Excellent products and simple to install. Best money you can spend for incredible piece of mind! Wonderful company to work with. A++++ I would highly recommend to anyone wanting to add surveillance to your home or business.

1654095429

elizabeth estrada

google

5

These cameras have been so easy to manage no subscription to pay I love them I can just go on my app and see live video and the recordings it has made, I love this system!!!

1593774831

Samia Kamran

google

1

I would like to escalate attention to our case # 00340606. Regarding order # 200054227. Label created for the order on 5/21 and canceled on 6/5. My husband called US based customer service on two separate occasions in June and was told that he would receive a call back, he did not ask for and was not give a case #. There was no progress made, additional details given, or corrective action by Swann associates. It is now July, inventory has arrived at our business and we do not have a critical piece of the facility: security cameras. I called (Samia Kamran) and spoke to Fernando yesterday 7/2. He was patient and listened, he assured me he would handle the situation and call me back later on the day. I expressed my interest, as the customer of Swann products to be given an escalation. I do not want to wait for the standard research process, communication with the inbound operations and resolution with the UPS. We are past those options in regards to the timeline and failing on two previous customer service contacts is a quantifiable reason for escalation past standard CS procedures. When Fernando called me back, again he was patient and professional, where he failed was in providing any additional details over those I had supplied him several hours earlier. I was quiet and listened a he explained that the operations is not answering, they are heading out for the holiday and he has to complete the standard research. As a customer that DOES NOT ADD VALUE, poor operational execution, warehouse management practices, inventory scanning, researching the WMS locations that my order was packed....I dont care about any of that 6 weeks after the order was placed and our money changed hands. He spoke broadly, its possible it was lost, its possible it was not picked up, its possible it was delivered to the wrong address. There is no transactional proof of any of that and its frustrating that the hours that passed between the first call and the return call yielded no new information, just a dog barking in his background. FROM A CUSTOMERS perspective, the only variable that changed between call1 and call 2 was that operations had left for holiday. That is not helpful to me and $1,700 later, choosing to stay with Swann (we have had Swann in our current building for ~8yrs) vs buying the ADT cameras was a bad idea. From a corporate perspective I am challenging that the customer service process of which Fernando represents the CS point of contact has an innate conflict of interest. What is an acceptable level of customer service? If it is was the experience that I received, it is very poorly defined. I'd like to be contacted regarding my experience by someone other than Fernando. Someone with more authority, vested interest in the value stream and driving customer loyalty with flawless operational execution and strong customer service practices. If I had not asked for the case # he would not have given it, there is something too one sided about your process. Samia