Goodness, It was exactly the same experience for me today. I felt so unwelcome, I was so ready to buy from this shop, but immediately changed my mind... It's a very strange vibe there. I asked one of the ladies if they had a bigger size of a dress I was looking at, without even looking at the dress or making eye contact with me, she told me if there was only one piece hanging on the rack then there were no other sizes, I quietly looked at her as there were three other sizes hanging... The lady I'm speaking of has very serious attitude and I mean SERIOUS, she felt too cool to help her customers or perhaps be at the shop. Just to describe who she is , clear classes, black hair and white top.I was there with my husband at about 1pm Sunday April 10th.Very poor service and incredibly unfriendly.
Dear Lesile, I am so sorry to hear that your experience with our shop has not met your expectations. Customer satisfaction is our top priority, and I am truly sorry that wasn't demonstrated to you. While we'd love the opportunity to regain your trust, we understand how frustrated you must be. My deepest apologies for any inconvenience we have caused you. Please stop by again we will do better assistance at any point in the future Best, Kay Lee
1648477629
1
Sadly, I had a very disappointing experience at Otte today. I have been following along on their great insta page and made a special trip to the shop. The person working did not welcome me, did not look up from her computer and never asked if she could help. Such a bummer.
Dear Jennifer, Thanks so much for sharing your experience with us. We hope to see you again soon. We really appreciate you taking the time to share your rating with us. OTTE Team
1652624824
5
I love this store. I've always had friendly, but not overwhelming help from the employees. The curated selection makes it fast and easy to shop. I also love the online store.
Amazing top of the line collections each season, never had a bad experience.
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