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Southlakemitsubishi
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Southlakemitsubishi reviews
Information about Southlakemitsubishi
4,20
64 reviews
The opinions come from external websites
Last update: 08.11.2022
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https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURBZy0ydGh3RRAB!2m1!1s0x0:0x4587145ff4effd6!3m1!1s2@1:CIHM0ogKEICAgIDAg-2thwE%7CCgwIlKDq2QUQwLjYhwI%7C?hl=en-US
Zack Harkness
google
https://www.google.com/maps/place/?q=place_id:ChIJya87aSLvEYgR1v9O_0VxWAQ
1
Made an appointment for 2:15 to have my car diagnosed for warranty repair. The lady I scheduled with tells me it'll take about an hour. Rather than trying to find someone to follow me I drive solo and plan to wait at the dealership until it's done. I took the afternoon off work because it's over an hour drive to the dealership (it's the closest one) and when I arrive fifteen minutes early I head to the service department where I'm told they won't be starting on my car until around five. Why bother making an appointment if you're not getting started until three hours after the appointment... I ask if I can get a loaner to go do something rather than sit in the lobby for four hours and am told "Mitsubishi has a strict no loaner policy". I opted to cancel my appointment and call Castle Mitsubishi of Portage, who by the way told me they'd be happy to give me a loaner if they're running behind for the day. I will never return to this dealership, nor recommend it to any friends/family.
1480984720
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNBcnJ6WjFnRRAB!2m1!1s0x0:0x4587145ff4effd6!3m1!1s2@1:CIHM0ogKEICAgICArrzZ1gE%7CCgwIkJGYwgUQwKzm1wI%7C?hl=en-US
Eric Zosso
google
https://www.google.com/maps/place/?q=place_id:ChIJya87aSLvEYgR1v9O_0VxWAQ
2
They leave shady and deceptive voicemails without announcing their business. They called and said "This is so-and-so calling you and I have some important and time sensitive information to share with you, please give me a call back as soon as possible at" My experience in the dealership was okay; however, because of their email and phone techniques I recommend avoiding them until they change behavior.
1519321617
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNRanNDcGR3EAE!2m1!1s0x0:0x4587145ff4effd6!3m1!1s2@1:CIHM0ogKEICAgICQjsCpdw%7CCgsIkYS81AUQgI_8Ug%7C?hl=en-US
George Shawtell
google
https://www.google.com/maps/place/?q=place_id:ChIJya87aSLvEYgR1v9O_0VxWAQ
5
Quick and friendly service, could not have been happier
1621267742
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURLM2U2cEJBEAE!2m1!1s0x0:0x4587145ff4effd6!3m1!1s2@1:CIHM0ogKEICAgIDK3e6pBA%7CCgwInqqKhQYQgMP85QE%7C?hl=en-US
Phd DeGraphenreed
google
https://www.google.com/maps/place/?q=place_id:ChIJya87aSLvEYgR1v9O_0VxWAQ
Hi, thank you so much for the positive review! Please let us know if there is anything else we can do for you; we are more than happy to help!
1623766170
5
Dave and the service team were amazing. They were thorough and attentive. I will be returning for future maintenance.
1560563204
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUM0eHRDZXJBRRAB!2m1!1s0x0:0x4587145ff4effd6!3m1!1s2@1:CIHM0ogKEICAgIC4xtCerAE%7CCgsIhJyR6AUQqNOgYw%7C?hl=en-US
Trippdog24
google
https://www.google.com/maps/place/?q=place_id:ChIJya87aSLvEYgR1v9O_0VxWAQ
I am so sorry to hear about this. Please call our Customer Service Manager, Dana Douglas 708 at 761-2032 do we can discuss this matter further.
1560455399
1
Bought a brand new car from these people. 2016 Mitsubishi outlander sport. Car has ONLY 68,000 MILES on it. Having a "Electrical System Failure" problem. Probably a bad alternator. Called and was told it's out of warranty 60,000 miles. Refuse to work with me. Do not buy a car here. Terrible product, terrible customer service. They care when they're taking your money, but if you have a problem forget it. Update: Tried to call the number given in response, at 12pm left a message. It is now 9pm and no returned call.
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