Completely disappointed in my experience with these people. The staff is nice, but they tell you what you want to hear. I was told for all 3 cars I tried to get through them that they'd find a way to get me each car. Trey on said and I quote "we'll get you the car no doubt" yet their banks denied me for all 3 cars. I'm fine with being denied by the banks that happens but how is everyone there going to tell me I can get the car before they go through the process. They just made the whole experience not worth the drive to them. You're better off skipping this dealership unless you're in the market to pay up the gutter for anything. Actually just skip it in general I've found better smaller dealerships to be honest.
We bought a vehicle here... that part was okay but when it needed service forget it. They just have lack of care and customer service skills. Our vehicle started with a check engine light and putting. We drove it for a few miles. Was told well the tow guy had no problem when he pulled it off the truck. Well no because all you did was back it off the truck. Then was told the tech. would be in in the am to look at it and here it is late in the afternoon and his tech still ain't in. I had a child in the car when they told me it was safe to drive. Obviously not if the check engine light comes on its putting ready to die as I drive it. This is unacceptable business. We have been trying to talk with them with little to no communication from them. They had had our vehicle for 3 weeks to be fixed. And didn't even start on it until the second week of having it. I have been very patient and understanding with the wake of the pandemic but to do business like this to treat people like this is not right and is unacceptable. When you tell a customer a time line and then tell them it's safe to drive then don't really believe them when they say something ain't right tell them bring it back in and the tech says he will be there in the am then his bosses should have made sure his a@# was there to work on it. End of rant.
I was looking for a car after many tries we did one last stop and stopped here, Kris G was friendly and very helpful. He didn't push us to buy anything gave us our space to look around and make our decision. In the finance department Jason Sarango was super helpful, there was no hidden fees or undisclosed fees, everything was straight forward when it came to the paperwork part. tx you so much
Hi Stephen, thank you for the feedback. It sounds like Derek was able to provide exceptional service but our team missed the mark when it came to the finance side of things. I'd like to get more info about your experience and see how we can improve. My email is [email protected]. Thank you, Armando
1605404556
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I would have given them 5 stars. I love the car. The issues I had with it, they addressed. Our Sales person Derek was amazing. The got us a great rate on financing. The finance person Jared Casper. HE WAS VERY UNPROFESSIONAL. High pressure sales over the warranties. I almost left. I would tell people to not go to Key because of him. You can't do business like that...
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